Account Manager at Arcus FM

Cirencester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Hard FM Service Delivery, Stakeholder Management, Financial Control, Budget Forecasting, People Management, KPI Management, Compliance Management, Strategic Planning, Continuous Improvement, Operational Leadership, Change Management, Performance Reviews, Commercial Judgement, Risk Management, Communication

Industry

Facilities Services

Description

Why Join Us We’re looking for an experienced Account Manager to take full ownership of a Hard FM contract portfolio, leading operational delivery, client relationships and commercial performance. You’ll be accountable for ensuring services are delivered safely, compliantly and to a consistently high standard, meeting contractual SLAs, KPIs and commercial targets, while building strong, long-term relationships with both clients and internal teams. This is a senior, visible role requiring confident leadership, sound commercial judgement and a proactive approach to continuous improvement. Based in our Cirencester office What You'll Be Doing End-to-end accountability for Hard FM service delivery across a multi-site portfolio, through the leadership of Managers, Technical Supervisors and Engineers. Leading regular operational and performance reviews to ensure service excellence, compliance and value for money. Developing trusted, long-term relationships with client stakeholders, focusing on what matters most to them. Driving a culture of continuous improvement, identifying and implementing smarter, more effective ways of working. Leading, coaching and developing high-performing operational teams. Managing, forecasting and controlling budgets, ensuring strong commercial performance. Ensuring all statutory and contractual compliance obligations are met at all times. Supporting the Operations Director in shaping and delivering operational strategy aligned to the wider business plan. Identifying and developing revenue growth opportunities with clients. Contributing at senior management level to support the long-term strategic success of the organisation. What We're Looking For Essential experience & knowledge Proven experience in a similar high-profile Account or Contract Management role. Strong background delivering Hard FM services within a multi-site commercial environment. Experience managing senior clients and stakeholders. Demonstrable leadership of field-based and operational management teams. Strong understanding of KPIs, performance management, financial control and compliance. Experience leading teams through change and business growth. Qualifications A recognised qualification in Facilities Management, Engineering, Customer Service or Management (Level 5 or above). Appropriate trade or engineering qualification. Desirable Membership of a relevant professional body (e.g. IWFM, RICS or an engineering institution). Health & Safety qualification. Experience using continuous improvement methodologies (e.g. Lean / Six Sigma). Skills & behaviours Confident, credible leader with strong people management skills. Commercially astute with the ability to balance service, risk and cost. Excellent communicator, comfortable presenting to senior stakeholders. Resilient and effective in a fast-paced, change-driven environment. Strategic thinker with the ability to turn plans into practical delivery. Committed to creating an engaging, high-performing team culture. Why join us? A senior role with real autonomy and influence. Opportunity to shape service delivery and contribute to wider operational strategy. Work with high-profile clients and complex, varied contracts. Be part of an organisation that values leadership, accountability and continuous improvement. When you join us, you will receive: Salary: £40-£45k dependent on experience. Car Allowance: £5,549 Salary Sacrifice Electronic Vehicle Scheme Up to 10% bonus, subject to achievement of targets Private Medical (Individual) 25 days annual leave + Bank Holidays Group personal pension scheme of matched contributions between 5% and 6% Health Cash Plan & Life assurance Discounts, vouchers, and financial aid programs Funded Training Sponsorship Scheme Cycle to Work Scheme At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button. Requisition ID 2026-8688

Responsibilities

Take full ownership of a Hard FM contract portfolio, leading operational delivery, client relationships, and commercial performance. Accountable for ensuring services are delivered safely and compliantly while meeting contractual SLAs and KPIs.