Why Join Us:
Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.
About the Job:

The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;

• Accountable for key measures within contract – SLA’s and KPI’s and suggest improvements as necessary.
• Ensure continuous development and performance improvement over the life of the contract.
• Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
• Accountable for the delivery of all services within scope across the portfolio
• Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
• Develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.
• Responsible for driving a culture of continuous improvement through the facilities function by identifying and implementing improvements to current practices.
• Accountable for the management, coaching and development of team.
• Manage and control expenditure within agreed budgets.
• Provide leadership to all Managers to ensure that all strategic objectives are met, and quality standards continue to improve.
• Responsible for ensuring the key statutory compliance measures are delivered.

To be successful you will have::

The successful candidate will have a proven track record in a similar, high-level role managing operations or facilities maintenance for multi-site commercial building environment, and experience influencing clients and stakeholders at senior levels, while leading operational and field-based teams. Other requirements include;

• Extensive knowledge of Hard Services and contractor management.
• Understanding of KPIs and performance management.
• Knowledge in areas of financial planning and control, and strategic decision making
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.
• Recognised and relevant qualification in FM, Customer Service or Management at level 5 or above.
• Ideally a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM ), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
• A relevant Health & Safety qualification.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Experience of managing and motivating staff through periods of change and business growth.

The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;

• Accountable for key measures within contract – SLA’s and KPI’s and suggest improvements as necessary.
• Ensure continuous development and performance improvement over the life of the contract.
• Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
• Accountable for the delivery of all services within scope across the portfolio
• Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
• Develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.
• Responsible for driving a culture of continuous improvement through the facilities function by identifying and implementing improvements to current practices.
• Accountable for the management, coaching and development of team.
• Manage and control expenditure within agreed budgets.
• Provide leadership to all Managers to ensure that all strategic objectives are met, and quality standards continue to improve.
• Responsible for ensuring the key statutory compliance measures are delivered

The successful candidate will have a proven track record in a similar, high-level role managing operations or facilities maintenance for multi-site commercial building environment, and experience influencing clients and stakeholders at senior levels, while leading operational and field-based teams. Other requirements include;

• Extensive knowledge of Hard Services and contractor management.
• Understanding of KPIs and performance management.
• Knowledge in areas of financial planning and control, and strategic decision making
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.
• Recognised and relevant qualification in FM, Customer Service or Management at level 5 or above.
• Ideally a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM ), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
• A relevant Health & Safety qualification.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Experience of managing and motivating staff through periods of change and business growth