Job Title: Account Manager
Location: Glasgow – Hybrid
Salary: £35,000 - £40,000 + Commission
Contract type: Permanent

SKILLS:

• Client Relationship Management: Strong interpersonal skills to build and maintain long-term relationships with key clients and stakeholders.
• Negotiation and Closing: Advanced negotiation skills to secure high-value contracts and drive profitable deals.
• Market Analysis: Ability to analyse market trends, competitor activities, and customer needs to identify growth opportunities.
• Communication: Excellent verbal and written communication skills for presenting proposals, reporting to senior management, and coaching team members.
• Technical Knowledge: A strong foundation in Telecoms and IT products, including cloud solutions, networking, cybersecurity, and unified communications is essential. Given the rapidly evolving nature of cybersecurity and the broader IT landscape, ongoing self-directed learning is essential. This includes engaging with our internal learning portal and participating in supplier meetings. We’re looking for someone with a genuine passion for selling the full suite of IT and Telecoms services, who is committed to maintaining up-to-date product knowledge through continuous professional development.
• Financial Acumen: Proficiency in budgeting, forecasting, and interpreting sales performance metrics.
• Self-Motivation and lead generation: Proven ability to effectively manage your own time and activities to achieve quarterly targets. This includes proactively generating meetings and opportunities, maintaining the level of engagement necessary to consistently meet or exceed your goals.

ABOUT THE ROLE

ARO is an Enterprise Performance Partner. We are an award-winning Technology Services and Solutions company providing our customers with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service.
Our Collaboration business unit is the foundation of ARO. Covering UCaaS, CCaaS, Mobile, Simple and Complex Connectivity and Corporate IT, the BU offers solutions for all Collaboration based challenges across all verticals. With numerous customers and working in a mature, competitive market, strong leadership, extensive sales experience, honed negotiation skills and commercial acumen play a central role in ensuring our sales performance.
As a key member of our Account Management team, you will play a pivotal role in driving new business sales while nurturing and expanding existing customer relationships. Leveraging our best-in-class telecommunications and IT support/licensing solutions, you will be responsible for managing the full customer lifecycle — from renewals to identifying cross-selling opportunities — to ensure long-term growth and customer satisfaction.

TASKS:

• Sales Target Achievement: To Develop and implement quarterly and annual sales plans to meet or exceed revenue targets, including driving 3x target coverage at the start of each quarter.
• Client Engagement: To Identify and pursue high-value prospects, including enterprises, SMEs, and public sector organisations in Scotland. To Attend industry events and networking opportunities to build relationships and promote the company’s offerings