ABOUT US

Artemis is a fast-growing digital marketing agency based in West Sussex. Due to rapid client expansion and the introduction of new channel partners, we urgently need a new Account Manager to join our fantastic team.
For 20 years, we have focused on ensuring our clients continuously increase the leads and revenue generated from their websites. We’re on a mission to meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates.
The role of the Account Manager is to effectively manage our client portfolio to help our clients improve their web presence. You will have solid Account Management experience from an Agency background and be able to create and maintain long-term client relationships.

EXPERIENCE REQUIRED:

• A minimum of 2 years account management experience ideally gained working within an agency environment.
• Experience working in a fast-paced industry with competing client demands, and an exceptional ability to work methodically and with a high level of attention to detail.

Skills required:

• Good understanding of SEO practices.
• Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
• Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
• Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
• A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
• High customer service orientation with a stellar record of account management and client satisfaction.
• Exceptional verbal, written and visual communication skills.
• Experience of successfully managing a diverse range of SME clients.

TECHNICAL KNOWLEDGE REQUIRED:

• Excellent IT and web literacy including Microsoft Office and Outlook.
• Ability to learn new software digital processes quickly and easily.
• Knowledge of digital marketing is desirable, but an interest is key.
• Some SEO knowledge desirable but not essential.

Key responsibilities of the Account Manager include:

• Maintaining good, healthy client relationships through regular phone, email and face-to-face meetings.
• Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
• Maintain high quality service delivery in terms of efficiency and client satisfaction
• Working with client development plans and internal processes to deliver long-term client relationships.
• Documenting all client contact to share with the client and internal stakeholders.
• Reporting regularly to the Account Director on the status of your clients.
• Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager’s report summarising the month’s activities and how they align with the client and campaign objectives.
• Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
• Management of client budgets.