Account Manager - Automotive

at  EBlock Corp

Overview:
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.
Our mission is to lead the online automotive marketing industry through innovation in design & development. An Account Manager should be committed to growing and supporting Dealers, Dealer Groups and OEM Programs. This role would be directly responsible for working with a small support team to manage and optimize performance of dealer websites. The ideal candidate will be detail orientated and hardworking while continuously developing their skills and knowledge.
We offer a competitive salary, a competitive bonus plan, paid time off, and participation in our benefits, 401k/RRSP, and life insurance programs.
Responsibilities:

What You Will Do:

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business.
• Persuasively explain to customers and prospective customers how company’s products and services can enhance their business.
• Proactively audit client websites and review Google Analytics performance.
• Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement.
• Work in a team environment and collaborate with other departments including, but not limited to, Development, Design, Sales, SEO and Digital Advertising.
• Resolve customer issues and complaints by taking immediate action independently.
• Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities.

Qualifications:

What You Will Need:

• High School diploma, G.E.D. or equivalent.
• Two or more years of customer service experience.
• Post-Secondary diploma or degree in a technical field preferred.
• Effective leadership skills, with a strong focus on operations and business processes.
• Strong customer service skills and telephone manner.
• Excellent communication skills, both verbal and written.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Organized with the ability to work to tight deadlines and under pressure.
• Excellent administration skills.
• Flexible and able to adapt to change quickly.
• Able to follow instructions and work using your own initiative.
• Able to attend and conduct meetings and work overtime as required.

Nice to Haves:

• Technical background
• Experience with Google Analytics

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $55,000.00 - $60,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process

• Build, enhance, and nurture customer relationships to secure customer loyalty and increase business.
• Persuasively explain to customers and prospective customers how company’s products and services can enhance their business.
• Proactively audit client websites and review Google Analytics performance.
• Perform reviews with clients on a regular basis to outline performance and make recommendations for improvement.
• Work in a team environment and collaborate with other departments including, but not limited to, Development, Design, Sales, SEO and Digital Advertising.
• Resolve customer issues and complaints by taking immediate action independently.
• Meet and exceed established sales targets by driving customer engagement and identifying growth opportunities