Account Manager, Bonds at FNIC

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bond Processing, Surety Bonds, Communication Skills, Organizational Skills, Time Management, Attention to Detail, Microsoft Office, Agency Management Systems

Industry

Insurance

Description

Description Are you looking for? Time back in your day Flexible schedule including work-from-home options Paid time off Fun working environment Tuition reimbursement Growth & development We’re looking for a service-driven insurance professional with some prior surety bond experience who’s ready to deepen their expertise. Your bonds background doesn’t need to be extensive — but you should have had hands-on exposure to bond processing, requests, or servicing in some capacity. We’ll provide training and support to help you grow into a confident surety resource. In this role, you’ll support a book of surety bond clients, issue and manage bonds, and act as a key liaison between clients, producers, and surety partners. What’s the work like? You will... Manage customer service for a surety bond book of business ($250,000+ in commission income), meeting department service standards. Prepare, execute, and invoice bonds including performance bonds, bid bonds, surety bonds, and related riders/change orders. Coordinate bond approvals by communicating with surety companies and clients and maintaining complete underwriting files. Process bond requests and provide required file information and copies to surety partners. Assist clients with billing and renewal questions and help resolve related issues. Maintain bond forms and surety documents to ensure smooth issuance workflows. Request interim and annual financial statements and work-on-hand schedules in partnership with the producer, as required by sureties. Promptly respond to customer questions and requests for assistance. Communicate with the Bond Manager or producer regarding significant requests, problems, or missing information. Maintain accurate electronic account files and fully use the agency management system in daily work. Prioritize workload to meet objectives and timelines, asking for support when needed. Participate in quality reviews and comply with quality program requirements. Follow agency and department procedures. Build and maintain strong working relationships with clients and surety representatives to support retention. Protect confidential and sensitive information. Continue learning through newsletters, bulletins, seminars, and other development opportunities. Maintain regular and consistent attendance. Support special projects and other duties as assigned. Okay, so what’s in it for me? At FNIC, we expect a lot from our employees—but we also believe in giving just as much back. Here’s what you can look forward to as part of our team… Competitive Pay & Benefits: We strive to offer market-competitive compensation along with comprehensive benefits, including health, dental, vision, HSA with employer contributions, 401(k), employer-paid short- & long-term disability, and life insurance. Flexibility & Time for You: Enjoy a 37.5-hour work week and Freestyle PTO that lets you recharge whenever life calls for it. Wellness Support: From free access to mental health resources through our EAP program to fitness opportunities (including our Omaha in-office gym and virtual workout classes), your well-being matters here. A Comfortable & Fun Workplace: With our “dress for your day” approach, you can bring your authentic self to work. Plus, we like to keep things fun with company outings, food days, and team competitions. Education & Growth: We’ll support your career goals through tuition reimbursement, licensing assistance, and opportunities to earn respected designations such as CISR, INS, or AAI. Mentorship & Career Development: You’ll learn alongside experienced professionals who are invested in your growth, helping you build a strong foundation in commercial insurance that opens doors for future advancement. Requirements What do I need to know? You have to have… High School diploma or equivalent. Resident Property & Casualty Agent’s license. Valid driver’s license. Surety bond experience is required — this may include bond processing, bond request support, servicing contractor/commercial bond clients, or related surety exposure. Depth of experience can vary. 1-2+ years of experience in commercial insurance, surety, or a related agency/account service role. Strong written and verbal communication skills. Excellent organizational and time-management skills. Comfort with Microsoft Office (Outlook, Word, Excel) and agency management systems (Applied Epic). Strong attention to detail We'd prefer it if you had... Experience issuing performance, bid, or contract bonds. Prior experience managing a surety or commercial book of business.

Responsibilities

In this role, you will manage customer service for a surety bond book of business, prepare and execute bonds, and coordinate bond approvals. You will also assist clients with billing and renewal questions while maintaining strong relationships with clients and surety representatives.