At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

REQUIREMENTS:

• 5+ years of progressive experience in SaaS Sales, Account Management, or similar, with demonstrated success in driving revenue growth, customer retention, and strategic value for enterprise or mid-market clients
• Minimum 3 years owning complex SaaS customer relationships; including full accountability for renewals, upsell, and expansion across multi-product or multi-region portfolios
• Experience in the Martech, Adtech, or broader CX space highly regarded
• Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments
• Experience managing portfolios with annual contract values ranging from 250K to 1M+ is highly regarded
• Ability to influence and build relationships at C-level, with a clear track record of value-based selling and strategic account growth
• Experience or understanding of the Martech ecosystem is highly valued; including CRM, marketing automation, customer analytics, email, or content marketing
• Excellent collaborator and team player with a proven ability to work cross-functionally with Customer Success, Services, Marketing, Partnerships, and Sales to drive customer outcomes and commercial impact
• Exceptional communicator - confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency
• Strong organisational and time management skills; comfortable managing competing priorities
• Self-starter with a high level of accountability, drive, and commercial acumen

RESPONSIBILITIES:

• Own a portfolio of key mid-market and emerging enterprise customers, driving upsell, cross-sell, and renewals across ANZ
• Cultivate and maintain strategic relationships with senior and executive stakeholders to drive long-term partnership and commercial alignment
• Partner with Customer Success to create and execute strategic account plans, deliver regular business reviews and maintain account health to drive sustained growth and adoption over time
• Leverage strong business and commercial acumen to align account strategy with customer priorities and Braze’s growth objectives
• Proactively identify growth opportunities through usage analysis and whitespace mapping
• Achieve and exceed quarterly expansion and retention targets
• Develop and deliver tailored commercial proposals that align with customer goals and drive ROI
• Maintain accurate expansion and renewal forecasts, providing insight into deal progress, risks, and growth opportunities
• Lead customer meetings both virtually and in-person; occasional domestic and international travel required