Full job description

Account Manager

Location: Winnipeg, MB (2150 Logan Ave)

Employment Type: Full-Time, Permanent

Position Summary

The Account Manager serves as the primary point of contact for assigned OEM customers, including CNH and John Deere, supporting customers within the agriculture manufacturing sector and ensuring a seamless customer experience from order receipt through delivery.

This role works closely with customers and internal departments to coordinate orders, resolve issues, communicate updates, and ensure customer requirements are met accurately and on time. The successful candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced manufacturing environment.

This is a hands-on role requiring daily interaction with customers, production, quality, logistics, procurement, and administration teams to support account activity and maintain strong customer relationships. The successful candidate will also be responsible for maintaining accurate and detailed records of customer interactions, account activity, commitments, and action items through CRM systems and other customer management tools to ensure effective communication, account visibility, and follow-through across the organization.

What You’ll Do

Strategic Account Management

Customer Account Management

· Serve as the primary contact for assigned OEM customer accounts, responding to inquiries and providing timely updates.

· Build and maintain positive working relationships with customers through responsive communication and reliable support.

· Act as the customer's advocate by coordinating with internal departments to resolve issues and address concerns.

· Document customer interactions and account activity within Salesforce CRM.

· Conduct regular customer touchpoints to review open items, production schedules, delivery commitments, and ongoing requirements, ensuring all discussions, decisions, action items, and customer commitments are accurately documented within CRM and company systems and communicated to relevant internal stakeholders for follow-through and accountability.

· Monitor account performance and identify opportunities to improve service and customer satisfaction

Order & Account Coordination

· Manage the customer order lifecycle from order placement through production and delivery.

· Coordinate with internal teams to ensure customer requirements, schedules, and changes are communicated accurately and acted upon promptly.

· Monitor order status and proactively communicate updates, delays, or changes to customers.

· Coordinate expedited orders and delivery requirements as needed.

· Ensure customer-required documentation is accurate, complete, and submitted on time.

· Maintain customer files, records, and account documentation according to company standards.

· Maintain and update Rolling Action Item Lists (RAILs) for assigned accounts daily.

· Support customer portal management and ensure information remains current and accurate.

· Coordinate engineering revisions, PPAP submissions, and related customer requirements with Quality Assurance and internal departments.

Cross-Functional Collaboration

· Work closely with Production Planning and Scheduling to align customer requirements with manufacturing capacity.

· Collaborate with Procurement and Commodity Management on strategic material planning and sourcing activities to support customer requirements.

· Coordinate with Logistics to ensure products are shipped accurately and on schedule.

· Partner with Quality Assurance to address customer complaints, returns, warranty concerns, and corrective actions.

· Support new product introductions by coordinating account requirements across internal teams.

· Participate in regular internal meetings to review customer priorities, schedules, and open issues. Prepare and distribute detailed meeting recaps, including action items, responsibilities, and timelines, and take ownership of coordinating and following up on actions internally and externally to ensure timely completion.

Professional Conduct & Compliance

· Handle confidential information with professionalism and discretion.

· Maintain a high level of accuracy and attention to detail.

· Comply with all company policies, procedures, and quality standards.

· Work independently while effectively managing multiple priorities and deadlines.

• · Perform other duties and special projects as assigned.