Account Manager - CEE & Italy at TravelPerk

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, SaaS, Travel-Tech, Presentation Skills, Communication Skills, Relationship Building, Data Analysis, Problem Solving, Time Management, Prioritization, Empathy, Honesty, Focus, Feedback, Determination

Industry

technology;Information and Internet

Description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. 🎬 Powering Real Work The Role We are looking for a customer-oriented and result-driven candidate to join our Account Management Growth Team (focusing on core markets such as Italy, Eastern Europe, Israel, Baltics, Australia and Singapore). As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the Central Eastern Europe & Italy markets. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard to build strong lasting relationships with our customers. What will you be doing? Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts. Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk. Identify growth opportunities and develop your portfolio by adding new business opportunities. Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders. Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling. Develop strong relationships with your clients that will shape their business travel programmes. Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions. Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible. Effectively prioritise your time in order to maximise impact in key business areas. What will you need to succeed? Native or near native level of English. Native level of Italian or Polish Previous experience with Eastern European/Baltics market Minimum 1-2 years of account management or customer success experience. Background within a SaaS or travel-tech business is highly preferred. Outstanding presentation & communication skills and the ability to build deep relationships. Great prioritisation and time management skills. Result oriented mindset while keeping customer satisfaction as your top priority. Great ability to analyse and translate data for your customers. On top of that, you will only be the right candidate if you are: Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology. Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains. Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around. You seek feedback early and often and are open to both give and take constructive criticism. Our benefits: 💰 Competitive compensation, including equity in the company; 🌴 Generous vacation days so you can rest and recharge; 💊 Health perks such as private healthcare; 💪Fitness perks such as an onsite gym & fitness app subsidy;; 🧩 "Flexible compensation plan" to help you diversify and increase the net salary; 🥳 Unforgettable Perk events, including travel to one of our hubs; 💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!; 📈 Exponential growth opportunities; 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice; 🌎 "Work from anywhere" in the world allowance of 20 working days per year; 📚 IRL English or Spanish Lessons are held in the Barcelona office; 👶 Parental leave of 19 weeks How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.

Responsibilities

The Account Manager will own a portfolio of small and medium-sized customers, focusing on customer engagement and identifying growth opportunities. They will leverage data analytics to provide regular business reviews and ensure product integrations are smooth during roll-outs.