Account Manager at Chalk

Chaoyang District, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Solutions Engineering, Technical Products, APIs, Data Infrastructure, ML Systems, Enterprise Architectures, Quantitative Mindset, Data Analysis, Collaboration, Consultative Approach, Curiosity, Cross-Sells, Upsells, Customer Health

Industry

Software Development

Description

About Chalk Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk to run real-time ML systems for fraud prevention, identity verification, and dynamic decisioning. We’ve recently raised a $50M Series A led by Felicis. About the role As an Account Manager (IC) at Chalk, you’ll own the commercial and strategic success of a portfolio of enterprise customers post-sale. You’ll drive usage, retention, and expansion by deeply understanding how customers deploy Chalk across their ML and data workflows. Reporting to the CEO, this role is for someone who is commercially minded, technically fluent, and accountable for outcomes. You are not just maintaining relationships, you are driving measurable impact. We work in person Monday through Friday from our SF, LA, or NY offices. We do not currently offer remote or hybrid roles. What you’ll do Own post-sale relationships for a portfolio of strategic enterprise accounts as the primary point of contact Drive product usage and adoption across teams and workflows, ensuring Chalk becomes embedded in customers’ production systems Identify and lead expansion opportunities including cross-sells, upsells, and net-new use cases in partnership with sales Collaborate closely with Forward-Deployed Engineers (FDEs) and Engineering to ensure successful deployments and ongoing customer health Partner with Technical Support to resolve issues efficiently and feed recurring patterns back into Engineering Design, maintain, and act on customer health scores using quantitative signals such as usage, adoption depth, support trends, and engagement Monitor and own metrics including NDR, NPS, CSAT, and expansion performance Proactively identify risk, mitigate churn, and course-correct accounts before issues escalate Identify strong customer outcomes and partner with Marketing to develop testimonials, case studies, benchmarks, and reference accounts Build strong relationships with engineering leaders and business stakeholders Translate customer feedback and technical requirements into actionable insights for Product and Engineering Maintain clear reporting on account health, usage trends, risks, and opportunities What we’re looking for 2–5 years of experience in Account Management, Customer Success, Solutions Engineering, or a related role Experience supporting enterprise customers with complex, technical products across long sales cycles Comfort discussing APIs, data infrastructure, ML systems, and enterprise architectures Demonstrated history of carrying a number or owning measurable outcomes such as NDR, NPS, CSAT, or expansion revenue Strong quantitative mindset with comfort analyzing data, building reports, and communicating insights Ability to collaborate effectively across sales, engineering, FDEs, and Support Consultative approach and curiosity for uncovering new use cases Bonus points Experience with ML infrastructure, data platforms, or developer tools Familiarity with MLOps or real-time ML systems Prior experience working closely with sales on expansion motions Benefits ⚕️Comprehensive medical, dental, and vision insurance 🏦 Flexible Spending Account (FSA), Health Savings Account (HSA) 🦮 Expert Healthcare Guidance 💵 Retirement savings 🎄15 company holidays each year 🏖️15 days of personal time off each year 🚌 Flex Commuter Benefits 🌮 Daily lunch and dinner on Chalk 🥤Office is fully-stocked with drinks and snacks to fuel your work day. 🍽️ Staying late? Dinner is on us 🚖 Staying even later? Grab an Uber / Lyft home on Chalk Compensation Range: Salary + Equity based on experience Actual compensation awarded to successful candidates will be based on several factors, including individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals. Chalk offers early team member equity and competitive benefits package in addition to the cash compensation. Inclusivity Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.

Responsibilities

As an Account Manager, you will own the commercial and strategic success of a portfolio of enterprise customers post-sale, driving usage, retention, and expansion. You will collaborate with various teams to ensure successful deployments and ongoing customer health.