Account Manager - Chinese Speaking (AM) at Kody

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Client Relationships, Problem-Solving, Interpersonal Skills, Communication Skills, Data Analysis, Technical Support, Training, Workflow Streamlining, Market Insights, Competitive Intelligence, Fintech, SaaS, CRM Software, Google Workspace

Industry

Financial Services

Description

Company Overview: Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals. Position Overview: We are seeking a results-oriented and experienced Account Manager Lead. This role combines client-facing responsibilities to deliver exceptional service and fosters strong, lasting relationships with our clients. As a key member of the Customer Success function, the Account Manager Lead will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year. Responsibilities: Work towards clear goals, and fostering collaboration to achieve KPIs. Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions. Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements. Focus on client satisfaction metrics, using data to identify areas for continuous improvement. Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products. Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping. Proactively address bottlenecks and implementing solutions to improve outcomes. Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives. Fluent language capability in Cantonese and/or Mandarin. Professional experience in a fintech, SaaS, or payment services company. Proven experience in Customer Success, Account Management, or Customer Operations. Strong interpersonal and communication skills, with the ability to effectively lead a team and build rapport with clients. Demonstrated problem-solving abilities, with a proactive and detail-oriented approach. Experience in a fast-paced environment, with the ability to manage multiple priorities. Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred). Willingness to travel globally as required. Flexible across time zones to support a global team. Why Join Kody? Competitive salary and benefits package Equity available OTE earnings Frequent team events (London Bridge) Opportunities for career growth in leadership and strategy Collaborative, inclusive environment where your contributions are recognised and valued Equal Opportunity Employer: Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

Responsibilities

The Account Manager Lead will manage client relationships, ensuring exceptional service and identifying upselling opportunities. They will also gather client feedback to enhance product offerings and streamline internal processes.