THE COMPANY

We are a multi-award-winning commercial cleaning & and facilities management company with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

DESIRED SKILLS AND EXPERIENCE:

• A strong understanding of cleaning services.
• A positive hands-on approach with the ability to multitask.
• Excellent communication and client-facing skills.
• Organised with a ‘can do’ attitude
• Strong leadership
• Maintain consistency under pressure
• Excellent attention to detail
• Confidence in managing staff and sites of all sizes and locations.
• Must have a driving license.

KNOWLEDGE

Education: 

• Sound educational standard English and Maths.
• Preferably holding qualifications in Business Studies / Facilities or other relevant trade qualifications.
• Desirable multilingual

EXPERIENCE:

• Extensive experience in managing middle management grade staff.
• Experience in Client liaison and multisite engagement.
• Experience in similar manpower-intensive service industry
• Experience in growing accounts/business through organic growth and new business.

PRIMARY PURPOSE OF THE POSITION

This is a field-based, operational management role for someone with a love for Operations and an in-depth knowledge of the cleaning industry. The role requires a disciplined individual able to manage time effectively. There is also an opportunity to grow within the business for ambitious candidates in search of career progression

MAIN DUTIES OF THE POSITION

(Not necessarily in order of importance)

• Establish and maintain a good relationship with the client
• Proactively manage the service with the client.
• Respond to all client concerns quickly and professionally
• Establish and maintain a good relationship with the client
• Upsell and arrange one-off cleans with clients and check if they were satisfied afterward
• Recruitment
• Provide support to improve performance
• Communicate with the team regularly
• Succession planning
• Training Sessions
• Managing poor performance effectively and within company policies/procedures
• Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
• Encourage process improvement
• Ensure a full service is provided to the client and any shortfall is addressed immediately
• Ensure there is a visible presence on-site at all times
• Always maintain confidentiality
• Ensure the performance of cleaning operatives meets company expectations
• Complete Quality Audits and CER’s
• Complete Payroll timesheets as part of the approval process
• Ensure all Health and Safety checks and training is completed.
• Monitor consumables and materials for sites via the online system
• Ensure monthly site budgets are maintained
• Ensure personal protective equipment is worn when required
• Report and respond to any issues immediately and in the correct manner
• Must be flexible in the approach to managing service