Job Title: Client Success Account Manager
Location: Indianapolis, IN (On-site)
Industry: Beverage Manufacturing
Reports To: Director of Client Success
Employment Type: Full-Time

POSITION OVERVIEW

We are seeking a proactive and relationship-driven Client Success Account Manager to serve as the primary liaison between the company and our clients. This individual will be responsible for managing client relationships, ensuring production timelines are met, and maintaining open, ongoing communication between clients and internal teams.
The ideal candidate is organized, personable, and thrives in a fast-paced environment. They will be responsible for facilitating 15–20 client and internal meetings per week and ensuring that every detail of client production — from planning to delivery — runs smoothly.

How will you know this position is a great fit for you?

• You have directly managed a client account relationship in a B2B business, preferably manufacturing or logistics, and you loved it.
• You can’t fall asleep at night unless your clients have all been responded to.
• You enjoy bouncing from one meeting to the next with minimal downtime.
• You have been in a manufacturing business and understand the interactions between production, quality, and logistics that are required to “get the job done”. You enjoy being in the middle of these functions to help coordinate and deliver a great outcome for your customers.

QUALIFICATIONS

• Bachelor’s degree in Business, Communications, Supply Chain, or related field (or equivalent experience)
• 3–5 years of B2B account management or client services experience, preferably in manufacturing or logistics
• Strong organizational and multitasking skills with the ability to manage multiple high-touch accounts simultaneously
• Exceptional communication and interpersonal skills
• Proficient in Microsoft Office Suite; experience with CRM systems and project management tools preferred
• Knowledge of production processes and supply chain logistics is a plus