YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, customer retention, and revenue growth through strategic upselling and renewals. You’ll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

ABOUT US

YuJa is a leader in cloud platforms and applications for regulated sector clients including higher-ed, K12, healthcare, and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.