JOB DESCRIPTION

The Account Manager/ Clinical Specialist (Western Canada BC/SK) is responsible for leading the development and execution of strategic account plans for high-value IGTD clients, ensuring alignment with business objectives, and driving long-term growth. The role fosters deep relationships with senior stakeholders and implements complex sales and clinical initiatives, analyzing market trends to identify growth opportunities.

• Leads the development and execution of strategic account plans for high-value clients, aligning them with business objectives to drive long-term growth. Analyzes market trends and customer data to create innovative strategies for capturing and growing market share within assigned accounts.
• Provides pre-sales support and customer education for the Image Guided Therapy Device Product Portfolio through presentations, demonstrations, trials, site visits, trade show support, hands-on end-user training/on-going support, focusing on clinical and technical components of the value proposition. Participates in sales and marketing initiatives, assisting with clinical and technical input for RFPs and communicating competitive advantages.
• Works under limited supervision, applying independent judgment to ensure project success and compliance with industry regulations while fostering a culture of impact with care. Develops and negotiates contracts with key accounts to ensure mutually beneficial terms that enhance both client and company objectives.
• Collaborates with cross-functional teams to resolve complex customer issues and provide effective problem-solving, serving as the primary escalation point for key accounts. Maintains strong client relationships through proactive communication, ensuring high levels of customer satisfaction and retention.