Account Manager at COFACE NORTH AMERICA

Devonport-Takapuna, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Relationship Management, Client Retention, Revenue Maximization, Product Information, Problem Resolution, Account Planning, Forecasting, Stakeholder Engagement, Upselling, SLA Management, Contract Negotiation, Pricing Negotiation, Client Reviews, Sales Forecasting

Industry

Insurance

Description

Company Description At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! Job Description MISSION : To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue. MAIN RESPONSIBILITIES: Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners; Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives Provide monthly forecast for the portfolio split by accounts Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track Identify new use cases/departments to expand the Coface solutions for clients Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution Track and manage SLAs as per contract to ensure they are within the agreed limits Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents Be responsible for negotiations with clients on renewal of contracts and pricing Responsible for derogation request if required on products, contracts and pricing Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution. Accuracy in forecasting of sales and revenue targets. Ensure client NPS scores meet or exceed global benchmarks Qualifications Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable 3-5 years of professional experience in account management. Additional Information Opportunities to learn: Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance Hybrid working model: Flexible workplace with possibility for hybrid work Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Engaging: high performance work culture in an inclusive workplace Exciting Employee Benefits: Includes Health Care Department: Commercial - 002 Contract type (job boards): Permanent contract

Responsibilities

The main mission is to develop, drive, and execute strong business relationships with existing and new accounts to maximize company goals and renewal targets, while nurturing relationships to increase client stickiness and long-term revenue.