Account Manager - Collections at Acquire Intelligence

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Collections, Customer Service, Skip Tracing, Negotiation, Workflow Management, CRM, Compliance, Team Collaboration, OHS Compliance, Data Privacy, Information Security, Financial Services, Sales, Australian Legislation, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Account Manager - Collections Location: 1800 Eastwood, Quezon City Reporting to: Team Leader We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. A SNAPSHOT OF YOUR ROLE As an Account Manager - Collections, you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy. What you get to do every day as an Account Manager - Collections: Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers Negotiate payment arrangements and settlements Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time Ensure accurate notes and data are available in CRM platforms at all times Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc. Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies Ensure compliance with the campaign's policies and procedures A BIT ABOUT YOU With Industry and/or collections, sales and customer service experience With Previous roles in financial services or Australian based campaigns With Skip tracing experience MEASUREMENT OF SUCCESS Account Specific Metrics Client satisfaction metrics Compliance level of company policies WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each other. As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

As an Account Manager - Collections, you will manage designated accounts to ensure targets are met and exceptional customer service is provided. You will also negotiate payment arrangements and ensure compliance with relevant legislation.