ABOUT US

Compliance & Risks is the global leader in regulatory compliance solutions, supporting the world’s leading brands across diverse industries. Headquartered in Cork, Ireland, with a strong international presence, we specialize in helping businesses navigate the complexities of compliance in over 195 countries.
At the core of our offerings is C2P, an enterprise SaaS platform that provides real-time access to a comprehensive library of regulatory content, encompassing both product compliance and ESG. C2P supports businesses in monitoring, managing, and ensuring compliance with global regulations, enabling them to unlock and maintain market access. By digitizing compliance processes, C2P reduces risk, accelerates time-to-market, and enables businesses to maintain operational continuity while adhering to global standards.

EXPERIENCE AND QUALIFICATIONS

• 3-5 years in B2B customer account management / renewals/ sales.
• Educated to degree level, in technical, business or legal fields.
• Software / technical skills/ or some aptitude for technology is an advantage.
• Experience in sales or account management in an enterprise environment, preferably SaaS.
• Experience or knowledge of the compliance and regulatory field is highly desirable.

PURPOSE:

You will be responsible for managing a portfolio of assigned customers, delivering customer renewals/retention and revenue growth. You will develop new business opportunities by actively seeking opportunities in upsell of licenses and topics. Develop strong relationships by ensuring Compliance & Risks provides compelling solutions and services that meet our customers needs and objectives. You will understand customers’ use cases and ensure they are realizing value from their C2P subscription.

KEY RESPONSIBILITIES AREAS (KRAS)

KRA 1: C2P Renewals Management

• Delivery of ‘on time’ C2P subscription renewals adopting a structured renewal process.
• Achieve industry leading customer retention targets across your assigned customer base.
• Ensure early identification of risk of customer churn/downsell and implement a plan to mitigate the risk and maximize ARR retention.
• Implement a customer contact strategy to deliver value-add customer engagement.

KRA 2: Account Planning

• Develop Account Plans to deliver retention and renewals growth for your customer base
• Develop strong customer relationships,understanding their business objectives.

KRA 3: 4: Renewals Revenue Growth Opportunity Development

• Proactively identify opportunities for upsell across your customer base.
• Ensure a high standard of accuracy of opportunity management within the CRM (Hubspot).
• Collaborate with Business Development Managers to progress upsell opportunities.