LOCATION: BRISTOL, CROYDON, BARCELONA, WARSAW (HYBRID)

In this position, you’ll be based in the Bristol, Croydon, Barcelona, or Warsaw office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

WE GIVE YOU A WORLD OF POTENTIAL

If you’re looking for a role where you’ll have the opportunity to build and maintain key account relationships on a global scale coupled with the chance for future personal development, then this could be the position for you…
Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business?

Additional Requirements:

• Experience of account management or transferable skillset.
• Technical minded and solution oriented.
• Excellent communication, and Stakeholder management skills.
• Previous experience in customer service in the financial services industry.
• Ability to build detailed understanding of assigned clients.
• Ability to develop technical skills (SQL, html, high-level understanding of databases)

A ROLE YOU WILL LOVE

The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus.

Key Responsibilities:

• Responsible for day-to-day client relationships, acting as the main point for ongoing plan administration/ operational requirements.
• Ensuring client requests are prioritised correctly including monitoring service levels and client satisfaction.
• Being the SME for clients on plans, products and process’, and displaying an in-depth technical understanding of the system processes
• First escalation point for client and internal stakeholders, and liaising with the service delivery teams for requests.
• Host and support regular client meetings to review service/project delivery status and event planning.
• Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services).
• Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders.
• Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients
• Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio

Supporting Senior Account Managers on key accounts
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WHAT WILL YOU BRING TO THE ROLE?

To be successful in this role, we would ideally like to see people from an operational Account Management background or a role with similar competencies. We are looking for a great communicator, who has experience in or is interested in the share plans industry and is looking to grow their career within Financial services.

Additional Requirements:

• Experience of account management or transferable skillset.
• Technical minded and solution oriented.
• Excellent communication, and Stakeholder management skills.
• Previous experience in customer service in the financial services industry.
• Ability to build detailed understanding of assigned clients.
• Ability to develop technical skills (SQL, html, high-level understanding of databases).

Multilingual (Desirable).
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