Account Manager at Concentrix Corporation United States

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relations, Sales Strategy, Negotiation, Customer Satisfaction, Data Analysis, Problem Solving, Revenue Growth, Service Contracts, Risk Management, Contingency Planning, Relationship Building, Operational Needs, Competitive Analysis, Team Collaboration, Quotas Achievement

Industry

IT Services and IT Consulting

Description

Job Title: Account Manager Job Description The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager Location: Ireland, Dublin -Santry Language Requirements: English (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Responsibilities

The Account Manager oversees complex client accounts and develops processes to ensure favorable client relationships. They manage customer satisfaction, renew service contracts, and identify opportunities for additional sales.