DESCRIPTION

The Account Manager role will be responsible for and have experience in, all aspects of client servicing to maintain and grow an existing book of Construction business. The Account Manager will demonstrate exceptional interpersonal and organisational skills, strong service ethic ensuring incomparable quality service is always delivered to our clients. Additionally, they will generate new business opportunities to contribute to the success of the team and will work to achieve individual and team targets and agreed service level agreements.

THE REQUIREMENTS

• Experienced Account Manager within the insurance broking industry, preferably in construction.
• Proven ability to understand a client’s needs and exceed their expectations.
• Professional, reliable, and able to work autonomously with minimal guidance.
• Substantial insurance broking and/or industry experience.
• Significant demonstrated experience in complex coverage and wording reviews.
• Demonstrated understanding of claims management processes.
• Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance).
• Broad understanding of business, economic, and environmental factors.
• Relevant tertiary qualification and/or significant business experience.

IN THE SPIRIT OF RECONCILIATION WILLIS TOWERS WATSON ACKNOWLEDGES THE TRADITIONAL CUSTODIANS OF COUNTRY THROUGHOUT AUSTRALIA AND THEIR CONNECTIONS TO LAND, SEA AND COMMUNITY. WE PAY OUR RESPECT TO THEIR ELDERS PAST AND PRESENT AND EXTEND THAT RESPECT TO ALL ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLES TODAY.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.co

• As a client advocate, ensure that the client’s risk management and insurance broking objectives are identified and actioned to deliver high-quality services.
• Client service strategies are implemented in accordance with Willis Client Service.
• Multi-tier client contact is implemented and reviewed for all qualifying accounts in accordance with Willis Client Service.
• Formal client feedback (Net Promoter Score) is obtained annually for all qualifying accounts in accordance with Willis Client Service.
• The renewal process is completed with no outstanding renewals.
• In consultation with the NSW Construction Practice Leader, drive the new business development process within the team using appropriate strategies to gain new business for the Group.
• Team new business targets are met annually.
• Personal involvement in all selected new business exercises.
• Maintain the accuracy, currency, and quality of information contained within the pipeline.
• Maximise revenue generated from the existing client base through continual analysis of client profitability and full utilisation of group facilities.
• Premium funding is offered to all clients.
• Debtor collections are managed in accordance with terms of trade.
• No client placements are made outside Willis Towers Watson–approved insurers.
• Explore all up-selling and cross-selling opportunities.
• Fees and commissions are charged in accordance with the Financial Services Guide (incorporating the Client Engagement Guide).
• Manage the company profile with insurers by identifying and maintaining strategic relationships across all key markets.
• Maintain or improve relationships with insurers.
• Apply Willis Towers Watson–agreed rates where applicable.
• Comply with specific business management processes.
• Ensure compliance with all company policies and procedures.
• Assist in maintaining or reducing expenditure budgets.
• Support training, mentoring, and development of people within the Construction Practice.
• In liaison with your manager, and using data from your Continuing Professional Development Plan, identify and plan development activities to meet these needs over the next 12 months.
• Achieve and maintain compliance with the Financial Services Reform Act Tier 1 education requirement (e.g., Diploma of Financial Services, Insurance Broking).
• Undertake professional development activities as outlined in your Continuing Professional Development Plan.
• Participate in the annual Talent REWARD process with your team leader/manager.
• Participate in all company-sponsored mandatory training.
• Advise HR of attendance at all external courses, seminars, etc., to ensure training records are updated.