Job Description:

SKILLS/COMPETENCIES

• Excellent verbal and written communication skills
• Intermediate Proficiency in Microsoft Excel
• Intermediate math skills to calculate interest, percentages, depreciation rates, and discounts.
• Time management skills along with excellent attention to detail
• Diplomacy, tact, and grace under pressure when working through challenging and/or urgent customer issues.
• Team player with strong collaborative skills
• Ability to be flexible and adapt quickly in a demanding environment.
• Energetic and pro-active: a driven, initiative-taker who can work independently and as part of a team.
• Proven history of professionalism in a dynamic work environment
• Ability to provide sound problem solving, analysis and critical thinking.
• Ability to gather, analyze and organize complex data and draw appropriate conclusions.
• Ability to apply tools to understand and improve business processes.
• Ability to translate business needs into actionable detailed business requirements.
• Ability to communicate in French or Spanish a plus.

EDUCATION & EXPERIENCE

• College degree or equivalent experience required.
• Project management proficiency
• Minimum of 4 years Customer Service experience in a high volume, multi-tasking environment
• Fleet experience ideal but not required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.

• Twenty percent (20%) Travel

• Hybrid – In office and remote

  Disclaimer
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  Our Benefits
  Wheels recognizes benefits are a significant part of your employee experience, and we’ve created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click
  here
  for an overview of the benefits available to you and your family.
  Pay Range:
  $46,200-$64,700
  The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
  EEO Statement
  Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
  Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans

KEY RESPONSIBILITIES

• Manage a diverse portfolio of Clients.
• Process, oversee and seek resolution on all Client operational requests.
• Set up, facilitate Client Action register calls, and ensure items are progressing to completion.
• Establish yourself as a knowledgeable resource in products, services, and communications to our clients.
• Coach Clients on best practices to ensure their fleet is optimally run.
• Help Client set up essential reporting in FleetView so that exceptions are managed timely.
• Work as a team with the Fleet Consulting Manager and Client Services Manager, to maintain account communication and client expectations.
• Communicate effectively with Account team members about issues/challenges associated with client relations.
• Closely manage and nurture accounts to identify and eliminate risk of attrition.
• Take ownership of customer issues until closure
• Identify, manage, and maintain cycle time commitments via multiple channels including Salesforce, email, and telecom.
• Improve processes that benefit Clients and or increase Wheels Donlen efficiency.
• Develop and maintain SOPs for custom and standard business processes pertaining to your client portfolio.
• Manage key data files/reports/processes.
• Support other group members and departments as appropriate in their efforts.
• Function as a Client Services stakeholder in cross functional meetings and when aiding product/IT development.
• Other duties as assigned.

While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.

• Twenty percent (20%) Travel
• Hybrid – In office and remot