Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.
The Account Manager will be a key member of our Commercial team. The ideal candidate must have a deep understanding of data analytics in the retail supply chain, a proven track record in account management and sales, and the ability to build and maintain strong client relationships. Account Managers work directly with clients to solve complex challenges and create business value across multiple functions. You are passionate, ambitious and self-motivated. You are eager to contribute to the overall company goals, exceed your quota and foster growth amongst our team and organisation.
This is an evolving role, reporting directly to the Commercial Director. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organisations, and you relish the ability to shape your own role and the future of the company.

NECESSARY SKILLS:

• Industry expertise preferred
• Strong written and verbal communication
• Moderate technical skills - familiarity with industry data
• Negotiation

PREFERRED BACKGROUND/EXPERIENCE:

• Former Analyst (Sales, Supply Chain, Finance, Category) moved into account management

• Engage with and manage our existing customers.
• Focus on both retention and growth or our customer base.
• Work closely with the customer success team to provide a strong and positive customer experience.
• Drive a high level of renewals (mitigate churn).
• Ensure customer feedback is shared and incorporated into Crisp’s platform and services.
• Build relationships with our customers and their reseller partners, trading partners, software vendors and other potential partners.
• Prepare sales targets and expense budgets bi-annually as required and work to meet or exceed those targets each quarter.
• Action any sales inquiries from existing clients forwarded by our internal teams.
• Maintain a deep understanding of customer needs and of our business’ capabilities, and ensure relevant sales strategies to align sales with successful project completion.
• Coordinate sales efforts with team members and other departments
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Client SPOC (Single Point of Contact) - Quarterback across internal teams
• Own NDR (New Dollar Retention - Manage client renewals and identify expansion opportunities
• Build out client stakeholder maps and expand economic buyer and executive-level relationships
• Run QBRs from development through presentation
• Co-develop the account strategy
• Manage key stakeholders who may or may not be users, and develop relationships
• Product Expertise
• Review account data around usage and activity, and look for opportunities to engage users further.