Account Manager, Customer Engagement at SGI

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

60000.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Relationship Management, Project Management, Issue Resolution, Risk Mitigation, Time Management, Cost Savings, Operational Efficiencies, Client Presentations, Scope Of Work Documentation, Budget Tracking, Inventory Management, Internal Collaboration, Creative Process Understanding, Data Analysis, Problem Solving

Industry

Insurance

Description

Description JOB SUMMARY The Account Manager (AM) is responsible for an assigned portfolio with the objectives of positive engagement and solution delivery through all phases of on-boarding and implementation. This includes a deep understanding of our clients’ industry, the ability to develop lasting relationships, and delivering a best-in-class service. The AM serves as the trusted in-house advisor and relationship owner to the client’s brand teams by providing ongoing communication, collaboration, issue resolution, and risk mitigation to ensure on time and seamless delivery of the contracted portfolio of work. The AM is also accountable for ensuring all internal business partners understand expectations and deliver for the client. The AM develops successful client partnerships resulting in high client satisfaction, retention, and growth. KEY RESPONSIBILITIES Customer Service Delivery: Exercise ongoing judgement, time management, and proactively identify issues and opportunities. Ability to make recommendations for cost savings and operational efficiencies. Initiate client meetings to manage projects, programs, and supply chain related processes. Manage ongoing client deadlines, which at times, can be one or twenty projects depending on brand portfolio. Develop and maintain detailed project plans providing a clear status on all deliverables across the supply chain. Create and deliver client presentations including key updates such as business reviews, kickoffs, status updates, and lessons learned sessions. Escalate urgent issues to Director and/or internal stakeholders for resolution. Business Operations: Create scope of work documentation for client to approve and provide funding. Maintain a budget tracker to ensure client provided purchase orders are on budget. Manage inventory and materials fulfillment to meet client requirements while remaining compliant with regulatory standards. Fully understand the services available to SGI’s clients and identify gaps or growth opportunities. Internal Collaboration: Define and execute small and large projects by writing accurate project requests, print briefs and/or IT requests to effectively communicate the necessary information to internal stakeholders to fulfill the client’s request. Understand the creative process and provide recommendations for cost or functional efficiencies. Provide ongoing updates, issue identification and goal progress to the SGI Director responsible for account success. Actively participate and/or lead internal team meetings. Client Sales: Manage existing client portfolio and gain a thorough understanding of client’s business to identify additional opportunities for growth and supply chain efficiencies. SGI, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. Requirements Bachelor’s Degree required. 2+ years of experience managing client and/or customer relationships preferred. 2+ years of project management experience preferred. Knowledge of Biopharmaceutical Marketing Supply Chains a plus. Demonstrated ability to work in a team setting and/or cross function collaboration. Demonstrated ability to use quantitative reasoning, problem solving, and/or data analysis. Demonstrated ability to exercise judgement and remain calm and focused in high pressure situations.

Responsibilities

The Account Manager is responsible for an assigned client portfolio, focusing on positive engagement and solution delivery through onboarding and implementation by acting as a trusted advisor for brand teams. Key duties include managing ongoing client deadlines, developing project plans, creating client presentations, and ensuring internal partners meet client expectations for seamless service delivery.