Account Manager/Customer Success Specialist at Parent ApS

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Training, Analytical Skills, Communication Skills, Organizational Skills, Time Management, B2B Enterprises, SaaS, Fluent Arabic, Fluent English

Industry

Education Management

Description

The Customer Success Manager helps clients get familiar with the application. They hold training sessions to educate the users on how the product can benefit them, to ensure that they are ready and live, and to follow up on the existing clients . Job Description: We are looking for a data-driven and analytical person who will help our customers achieve the most value from Parent ™ . You will help the customer realize the initial value of the application and how it can make their daily operations more efficient. The ideal candidate will have experience in a fast-paced environment or a customer success environment. You will work closely with the customer and conduct online training as well as webinars to help them see the value of Parent ™ . You will be responsible for the customer adoption goals. Responsibilities Manage UAE client accounts and take timely action to move them through the platform implementation process. Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent ™. Provide initial and follow-up training to new customers to ensure they achieve the most value from Parent ™. Follow up on the existing clients as an account manager to ensure their stickiness to the product. Conduct on-site visits to high-value clients 2–3 days per week to strengthen relationships, ensure adoption, and support long-term success. Hold webinars to educate the customers on new and existing features. Identify and implement improvements to our process to increase team efficiency and improve the customer experience. Collaborate with other teams to ensure a smooth customer experience. Act as the customer advocate by providing input to other Parent ™ teams. Job Benefits: Attractive salary Professional Development Environment Fluent in Arabic is a must. Bachelor's degree with 3 + years of experience as a Customer Success Manager. Professional Background in B2B Enterprises. Must be living in Dubai or Abu Dhabi only. Candidates must be currently residing in the UAE and possess a valid UAE driving license . Fluent English (Spoken & Written). Experience in a fast-paced technology company (SAAS). Experience in a customer service organization is a plus. Strong analytical skills. Excellent Communication Skills. Strong organizational skills. Positive, Self-managed, and Self-motivated. Excellent Time Management Skills.

Responsibilities

The Account Manager/Customer Success Specialist will manage client accounts, ensuring timely implementation and onboarding of the Parent™ platform. They will conduct training sessions and follow up with existing clients to ensure product adoption and satisfaction.