EDUCATION

• Hold academic passes with at least GCSE Maths and English or equivalent. Higher educational qualifications to ‘A’ level (or equivalent)
• Higher educational qualifications; degree (or equivalent)
• Technical qualifications in Electrical, Mechanical or IT disciplines

SKILLS

• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies
• Formal training in the use of Excel, Word and presentation software packages
• CEMAR work package experience is beneficial

KNOWLEDGE

• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.
• Strong M&E knowledge is required Strong understanding of operating in a critical environment
• Experience of managing escalation and emergency issues.
• Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
• Familiarity with ISO audit processes and documentation.

EXPERIENCE

• Previous experience of a service industry role
• Been a part of a high-performing team.
• Management skills to maximise the performance of staff working directly for them and others
• Operated in highly regulated environments with a strong focus on compliance and QHSE
• Demonstratable experience of People
• Management across large teams
• Demonstrable experience of P+L
• Management, including Forecasting,
• Invoicing, Reviews, WIP & Debt
• Management
• Operating systems such as i-Auditor, Concept
• Evolution
• Experience in Change
• Management an advantage

JOB PURPOSE:

This role is responsible for all operational activities required to ensure 24/7, 365 days uptime across the critical infrastructure on site. The Account Manager will lead and inspire the teams to fulfil all contractual obligations, developing the site and culture to embrace and embed CBRE RISE Values.
Providing leadership, management, and development of the team at the data centre and ensuring that all financial and contractual commitments are met. To be responsible for the day-to-day management of the Data Centre Operations team including 9but not limited to) Lead Contract Support, Contract Manager and Support Services Manager.
They will be required to embed strong QHSE culture, following all necessary reporting processes and look for innovation across the site. Client relations are key, supporting the customer in their ambitions to achieve Net Zero and Best in Class Service.