Account Manager - Digital Agency at Perfect Afternoon

Pleasant Ridge, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

65000.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Services, Digital Marketing, Communication Skills, Presentation Skills, Scope Management, Project Management, CRM Tools, Team Collaboration, Strategic Planning, Client Retention, Problem Solving, Data Analysis, Risk Management, Client Satisfaction, Business Development

Industry

technology;Information and Internet

Description

Account Manager Perfect Afternoon (PA) is a 25+ year digital marketing and web development agency serving clients nationwide. We are seeking an experienced Account Manager to own client relationships, drive retention and growth, and ensure the successful delivery of ongoing digital marketing and web initiatives. This role is ideal for a strategic, client-facing professional who can balance relationship management, scope control, and internal coordination while serving as a trusted advisor to clients. The Account Manager is accountable for account health, client satisfaction, and long-term value—not hands-on marketing execution. Key Responsibilities Client Relationship & Account Ownership Serve as the primary owner of assigned client accounts post-sale Build strong, long-term relationships with key client stakeholders Lead client meetings, strategy discussions, and ongoing planning conversations Act as a trusted advisor by aligning services with client goals and business needs Set and manage expectations related to scope, timelines, deliverables, and outcomes Strategy, Scope & Account Health Own account health, retention, and overall client satisfaction Ensure work aligns with contracted scope and business objectives Identify, communicate, and manage out-of-scope requests appropriately Partner with Sales and leadership on renewals, expansions, and upsell opportunities Protect account profitability through clear scope management and planning Internal Coordination & Leadership Translate client goals into clear priorities for internal teams Collaborate with Project Management, Marketing, Development, and Design teams Review tasks, timelines, and deliverables for quality and alignment Provide clear direction, context, and feedback to internal stakeholders Escalate risks early and proactively resolve issues Reporting & Performance Oversight Lead monthly and quarterly account reviews and reporting discussions Ensure reporting is accurate, insightful, and aligned with client goals Identify trends, risks, and opportunities within account data Guide clients through results, next steps, and strategic recommendations Qualifications 2+ years of experience in account management, client services, or a related role Prior experience in a digital marketing agency or professional services environment Strong client-facing communication and presentation skills Proven ability to manage multiple accounts and priorities simultaneously Demonstrated experience managing scope, timelines, and account profitability Comfortable leading client conversations and navigating complex relationships Familiarity with CRM and project management tools (HubSpot, ClickUp, Asana, etc.) What Success in This Role Looks Like Success in this role means owning client relationships with confidence and clarity. Clients feel supported, informed, and aligned because communication is proactive, strategic, and consistent. Accounts remain stable and profitable because scope is clearly managed, risks are identified early, and growth opportunities are thoughtfully pursued. Internal teams receive clear direction and context, allowing them to execute efficiently and at a high level. Over time, the Account Manager builds trusted partnerships that drive retention, expansion, and long-term client success. Why Join Perfect Afternoon Collaborative, experienced team with a long-standing reputation Clear ownership, authority, and expectations within the role Opportunity to influence strategy and client outcomes directly Work with clients across a wide range of industries nationwide Emphasis on professionalism, accountability, and sustainable growth Compensation Package Salary Range: $58,000 – $65,000 annually, based on experience, agency background, and demonstrated account leadership Performance-based bonuses tied to account retention, growth, and client satisfaction Paid time off, including holidays and flexible time-off policies Full health benefits, including medical, dental, and vision Health Savings Account (HSA) 401(k) retirement plan Ongoing professional development and advancement opportunities Access to agency tools, systems, and training resources

Responsibilities

The Account Manager will own client relationships and ensure the successful delivery of digital marketing initiatives. They will manage account health, client satisfaction, and coordinate with internal teams to align services with client goals.