Direct Marketing Solutions is a multi-channel marketing company specializing in direct mail & digital marketing. To keep up with our recent growth, we are looking for an enthusiastic Account Manager to support our Account Management team.

POSITION OVERVIEW

The Account Manager (AM) uses solid customer service skills to manage client marketing portfolios and collaborates with internal departments at Direct Marketing Solutions (DMS) to meet the needs of all clients. The AM communicates regularly with clients to provide an excellent client experience.

QUALIFICATIONS

• Bachelor’s Degree in related field or equivalent experience
• At least four years’ relevant experience
• Basic print knowledge and understanding of print production terminology
• Knowledge of current postal rates, processes, and requirements for entering mail into the postal system
• Understanding of postage and freight logistics for mail delivery
• Proficiency with Microsoft Office applications

ESSENTIAL FUNCTIONS

• Plans, budgets, oversees, and documents all aspects of assigned marketing campaigns.
• Keeps abreast of industry dynamics and applicable regulations.
• Writes work orders, develops data processing instructions, and creates laser set up instructions.
• Manages component buyouts and creates purchase orders as applicable.
• Manages inventory to ensure adequate material is available.
• Manages the process for opening and maintaining PO boxes, mailing permits, and Business Reply Mail permits.
• Manages the client invoicing process in conjunction with the Finance & Accounting team.

ADDITIONAL RESPONSIBILITIES

• Completes additional assignments and special projects from the Client Services Director as needed.
• Demonstrates behavior consistent with DMS values and the Code of Conduct.
• Learns and adheres to all information technology and data security policies, standards, guidelines, and procedures.
• Learns and adheres to DMS rules and established policies for workplace health and safety.
• Adheres to all other DMS policies and procedures.
• Completes all required compliance training on time and in good faith.