1.Client Relationship Management:Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business goals.
Address client queries and requests promptly, ensuring high levels of satisfaction and fostering long-term partnerships.
Communicate regularly with clients to provide updates on project progress, address concerns, and discuss new opportunities.
2.Project Coordination and Execution:Oversee the execution of client projects from start to finish, ensuring all deliverables meet quality standards and deadlines.
Collaborate with internal teams (creative, production, strategy, etc.) to develop and execute project plans that align with client goals.
Monitor project progress, identifying potential risks or roadblocks and working proactively to address them.
3.Event Planning and Execution:Collaborate with clients to conceptualize and plan events that align with their brand identity and business objectives.
Manage event logistics, including venue selection, vendor coordination, talent management, and on-site execution.
Ensure seamless integration of influencer activations, content creation, and strategic messaging into events.
Oversee post-event activities, including data collection, performance analysis, and reporting to clients.
4.Strategy Support and Implementation:Assist in developing strategic plans for client accounts, contributing insights and recommendations that align with client objectives.
Support the Client Partner or MD in executing strategies to drive client success and achieve KPIs.
Identify upsell opportunities and contribute to the development of new proposals or pitches.
5.Budget and Financial Management:Manage project budgets, ensuring resources are allocated effectively and financial goals are met.
Prepare budget estimates and track expenses throughout the project lifecycle, communicating any variances to the client and internal teams.
Work with the finance team to ensure timely billing and payment collection.
6.Performance Tracking and Reporting:Track project performance, gathering data on key metrics and using it to prepare reports for clients.
Analyze project outcomes, providing insights and recommendations for future improvements.
Present results to clients, showcasing the value delivered and identifying new opportunities to optimize strategies.
7.Team Collaboration and Communication:Act as a bridge between clients and internal teams, ensuring everyone is aligned and working toward shared goals.
Organize and lead internal project meetings, providing clear briefs, timelines, and updates.
Foster open and effective communication with all team members, ensuring smooth project execution.
Qualifications:Bachelor's degree in Marketing, Business, Communications, or a related field.
3-5 years of experience in account management or project management, ideally in a marketing or agency environment.
Proven experience in managing client relationships, delivering successful projects, and planning/executing events.
Strong organizational, communication, and problem-solving skills.
Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
Proficiency in project management software and tools.
Preferred Skills:Strong client relationship management and communication skills
Experience in influencer management and campaign execution
Project coordination and multitasking abilities
Event planning and on-ground activation management
Strategic thinking and problem-solving capabilities
Ability to manage budgets, timelines, and deliverables effectively
Strong presentation and reporting skills
Experience working cross-functionally with creative, strategy, production, and talent teams
Ability to identify upsell opportunities and support business growth
Strong negotiation and stakeholder management skills
Understanding of social media, influencer marketing, and digital campaign ecosystems
Proficiency in project management and reporting tools (Monday.com, Salesforce, Google Workspace, etc.)
Ability to work in fast-paced, deadline-driven agency environments
Strong organizational skills and attention to detail
Experience in managing multiple clients and projects simultaneously
Responsibilities
Key Responsibilities:
1.Client Relationship Management:Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business goals.
Address client queries and requests promptly, ensuring high levels of satisfaction and fostering long-term partnerships.
Communicate regularly with clients to provide updates on project progress, address concerns, and discuss new opportunities.
2.Project Coordination and Execution:Oversee the execution of client projects from start to finish, ensuring all deliverables meet quality standards and deadlines.
Collaborate with internal teams (creative, production, strategy, etc.) to develop and execute project plans that align with client goals.
Monitor project progress, identifying potential risks or roadblocks and working proactively to address them.
3.Event Planning and Execution:Collaborate with clients to conceptualize and plan events that align with their brand identity and business objectives.
Manage event logistics, including venue selection, vendor coordination, talent management, and on-site execution.
Ensure seamless integration of influencer activations, content creation, and strategic messaging into events.
Oversee post-event activities, including data collection, performance analysis, and reporting to clients.
4.Strategy Support and Implementation:Assist in developing strategic plans for client accounts, contributing insights and recommendations that align with client objectives.
Support the Client Partner or MD in executing strategies to drive client success and achieve KPIs.
Identify upsell opportunities and contribute to the development of new proposals or pitches.
5.Budget and Financial Management:Manage project budgets, ensuring resources are allocated effectively and financial goals are met.
Prepare budget estimates and track expenses throughout the project lifecycle, communicating any variances to the client and internal teams.
Work with the finance team to ensure timely billing and payment collection.
6.Performance Tracking and Reporting:Track project performance, gathering data on key metrics and using it to prepare reports for clients.
Analyze project outcomes, providing insights and recommendations for future improvements.
Present results to clients, showcasing the value delivered and identifying new opportunities to optimize strategies.
7.Team Collaboration and Communication:Act as a bridge between clients and internal teams, ensuring everyone is aligned and working toward shared goals.
Organize and lead internal project meetings, providing clear briefs, timelines, and updates.
Foster open and effective communication with all team members, ensuring smooth project execution.
Qualifications:Bachelor's degree in Marketing, Business, Communications, or a related field.
3-5 years of experience in account management or project management, ideally in a marketing or agency environment.
Proven experience in managing client relationships, delivering successful projects, and planning/executing events.
Strong organizational, communication, and problem-solving skills.
Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
Proficiency in project management software and tools.
Preferred Skills:Strong client relationship management and communication skills
Experience in influencer management and campaign execution
Project coordination and multitasking abilities
Event planning and on-ground activation management
Strategic thinking and problem-solving capabilities
Ability to manage budgets, timelines, and deliverables effectively
Strong presentation and reporting skills
Experience working cross-functionally with creative, strategy, production, and talent teams
Ability to identify upsell opportunities and support business growth
Strong negotiation and stakeholder management skills
Understanding of social media, influencer marketing, and digital campaign ecosystems
Proficiency in project management and reporting tools (Monday.com, Salesforce, Google Workspace, etc.)
Ability to work in fast-paced, deadline-driven agency environments
Strong organizational skills and attention to detail
Experience in managing multiple clients and projects simultaneously
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