ABOUT US:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

QUALIFICATIONS & SKILLS:

• Significant experience in a relevant account management/sales/business development function
• Proficient in spoken and written English and German
• Proven experience within e-commerce and/or travel industry
• Proactive with a sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• A team player, self-motivated, flexible and open to change
• Driver’s license
• Availability to travel up to 50% to a designated area within the country

ROLE DESCRIPTION:

Account Managers who are supporting the Local Partner Services team in Düsseldorf manage a portfolio within Germany and they are responsible for informing and advising our accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for customers.

KEY JOB RESPONSIBILITIES AND DUTIES:

• Pro-active communication with partners in your region by market visits, telephone and by internal messaging to assist with the development of the business
• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
• Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
• Help identifying new potential partner leads and pass this leads on for further follow up
• Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
• Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio