ACCOUNT MANAGER

Reports To
Regional Sales Manager, Healthcare & Senior Living
Location
Eastern Ontario (Woodstock, Peterborough, Ottawa or Toronto)
Type
Full Time
Closing Date
July 11, 2025

QUALIFICATIONS/SKILLS/JOB REQUIREMENTS (ABOUT YOU):

• Minimum 1 year of experience in related industry/field, food service experience is an asset.
• Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
• Ability to build customer loyalty by developing productive customer relationships.
• A client service and sales focus; confidentiality, integrity, and respect in all interactions.
• Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Excellent communication skills using negotiation processes and gaining agreement with others.
• 
  Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
  External candidates submit cover letter & resume via www.sysco.ca/careers

ROLE:

This role supports Corporate Multi-Unit (CMU) by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

ROLE RESPONSIBILITIES:

• Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
• Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
• Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
• Communicates with customers to advise of bid changes and pricing inaccuracies.
• Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
• Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
• Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
• Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
• Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
• Utilizes CRM tool (Sysco 360) as communication and measurement tool.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.