Role Introduction:
As a key member of our Higher Education team, the HE Account Manager will work closely with the Account Director to drive growth and success within the Higher Education sector. This role is designed to be developmental, with the Account Director providing structured support in learning our portfolio of products, understanding the HE sector, and building core account management skills. Success in this role relies on strong collaboration, ensuring targets are met through a shared effort in account development, opportunity management, and revenue achievement.

What You Will Do:

• As an Account Manager, you will manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity through to close
• Actively generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for any given month or year
• Develop and maintain account plans to achieve individual sales target

KEY RESPONSIBILITIES:

• Account Support & Growth:
• Collaborate with the Account Director to effectively manage HE accounts, ensuring customer satisfaction and account expansion.
• Identify and develop growth opportunities within existing accounts, working closely with internal teams to ensure seamless account execution.
• Contract & Revenue Management:
• Support contract management processes, ensuring accuracy and timely renewals, and maintaining oversight of Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR).
• Proactively work to protect and expand revenue streams, driving business outcomes and growth.
• Account Planning & Review:
• Conduct regular account reviews to assess performance, customer needs, and growth potential, recording and maintaining detailed account plans that align with strategic goals.
• Monitor customer feedback and engagement to support retention and future sales opportunities.
• Internal Collaboration & Communication:
• Liaise with internal departments (e.g., sales, marketing, product development, customer success) to ensure smooth account operations and drive continuous improvements in account management strategy.
• Act as a key point of contact for internal teams regarding account status and needs, providing insights and recommendations to support business growth.
• Professional Development & Learning:
• Develop expertise in the company’s product portfolio, market trends, and the HE sector, engaging in training and mentorship opportunities provided by the Account Director.
• Take initiative in learning best practices in software sales and strategic account management, driving personal and professional growth.

What You Will Do:

• As an Account Manager, you will manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity through to close
• Actively generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for any given month or year
• Develop and maintain account plans to achieve individual sales targe