Account Manager at efm Logistics

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Relationship management, Supply chain management, Logistics, Problem solving, Negotiation, Strategic consultancy, Data analysis, Reporting, Customer service, Process improvement, Business acumen

Industry

Logistics;Transportation;Supply Chain and Storage

Description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We are looking for a solution-focused, curious and analytical Account Manager to join our high performing and customer-centric Service Delivery Team based out of our Moorabbin office. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly. To find out more about the role from one of our Account Managers, follow this link - https://www.youtube.com/watch?v=expJCS7Uv4I As an Account Manager, you will be required to: Build strong long lasting multi-level relationships with customers Contact customers on a regular basis to ensure clarity on projects and timeline Provide operational assistance with an onsite presence Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy Deliver a no better experience resulting in the ongoing improvement of our NPS results Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts Provide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies What we're looking for: Exposure to Account Management role and expectations Strong process focus, specifically in relationship management Deep understanding of commercial drivers of business Proven analysis, problem solving, decision making and negotiation skills Able to quickly navigate complex logistics scenarios and find the best solution Relentless passion for providing a no better customer experience A solution focused orientation Enjoy working in a fast-paced and challenging environment Why should you join efm Logistics? Attractive remuneration scheme with uncapped earning potential We set you up for success! You will be provided a structured induction ensuring you have sound knowledge of your role in the business, as well as an understanding of the broader departments that create efm Investment in you and your career development! Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth An energetic and supportive culture, where we challenge each other to do it better An opportunity to be part of an industry leader We take the time to connect through company functions and team building activities Modern office space in the heart of the ever-evolving Morris Moor complex with onsite parking and cafe A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

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Responsibilities

The Account Manager will build and maintain strong multi-level relationships with customers to deliver efficient, integrated supply chain solutions. They are responsible for providing operational assistance, strategic consultancy, and insightful reporting to ensure high levels of customer satisfaction and account retention.