About the job

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

We are looking for a solution-focused, curious and analytical Account Manager to join our high performing and vibrant efm team. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly.

To find out more about the role from one of our Account Managers, follow this link - https://www.youtube.com/watch?v=expJCS7Uv4I

Requirements

As a Major Account Manager, you will be required to:

• Build strong long lasting multi-level relationships with customers
• Contact customers on a regular basis to ensure clarity on projects and timeline
• Provide operational assistance with an onsite presence
• Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy
• Deliver a no better experience resulting in the ongoing improvement of our NPS results
• Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts
• Provide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies
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Experience required:

• Experience working in an Account Manager role
• Strong process focus, specifically in relationship management
• Deep understanding of commercial drivers of business
• Proven analysis, problem solving, decision making and negotiation skills
• Able to quickly navigate complex logistics scenerios and find the best solution
• Relentless passion for providing a no better customer experience
• A solution focused orientation
• Enjoy working in a face pace and challenging environment
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Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Modern office space and technology, located within Moorabbin's ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally