Account Manager - EMEA (Hybrid) at Malwarebytes

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Salesforce.com, Communication Skills, Detail Oriented, Analytical, Collaboration, Upselling, Retention, Problem Solving, High-Tech Software, Customer Satisfaction, Fast-Paced Environment, Multi-Tasking, Strategic Advisor, Goal Setting

Industry

Computer and Network Security

Description

ThreatDown is looking for.. An energetic, motivated, and articulate Account Manager who can support both our partners and customers. We would like for this person to be located in Cork, Ireland! The Account Manager focuses on renewal opportunities to promote the business and externally with the partner community to effectively manage customer relationships and drive new business in prospective accounts. This position focuses on retaining existing business customers while upselling additional layers of protection, increasing term length, and license coverage. The ideal candidate will have direct sales experience with selling high-tech software/hardware or solutions. What You Will Do: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction throughout their term. Grow accounts and close renewals each month. Work to identify and/or develop upsell opportunities. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Respond to and resolve inbound support issues regarding product renewal, product changes. Advocate customer needs/issues cross-departmentally Skills You'll Need to Have: 3+ years’ experience (SaaS preferred) in a previous Customer Success or Account Management role. Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning. Demonstrated success in demanding high stress environments. Proven ability to continually exceed established goals in a fast-paced, high-growth Thrives in a multi-tasking rich environment and can adjust priorities on-the-fly. Experience with Salesforce.com Impeccable written and verbal communication skills. Strong team player but still a self-starter. Detail oriented and analytical. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven ability to drive continuous value of our product(s). Familiarity working with larger clients. Arabic language is a plus but not mandatory Perks & Benefit: Comprehensive medical, dental, and vision insurance coverage Employee Referral Bonus Program Wellness programs Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) Legal Language: (US Employees Only) Applicants have rights under the Federal Employment Laws: Employee Polygraph Protection Act Know Your Rights: Discrimination is Illegal Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

Responsibilities

The Account Manager will own the overall relationship with assigned clients, focusing on increasing adoption, retention, and satisfaction. They will also work to identify upsell opportunities and establish a trusted advisor relationship with clients.