RemoteTravelFull time
Walnut Creek, California, United States
DescriptionAbout PIVOT Agency:PIVOT is a Bay Area sports and entertainment agency making a name for itself in a fast-paced and dynamic industry. Our mission is to create innovative business-to-business opportunities and to unite brands and properties in lasting partnerships that channel the emotional energy of sports into profitable and meaningful consumer engagement.Our Mission: To deliver best-in-class expertise, always prioritizing our clients’ needs to achieve optimal success.Our Vision: To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.Summary of the Role:The Account Manager, Emerging Sports & Group Travel, is responsible for being a driving force in the vision and strategy for PIVOT’s group division within PIVOT Travel. This person is an effective communicator with a clear focus on performing for our current clients and being a key member to help build out a vision for the future of the Pivot travel group clients, including WNBA, NASCAR, NCAA, Youth Sports, Entertainment, Corporate/Wedding/Events and any group business outside of NBA/MLB/NFL/NHL travel. Our ideal candidate has a strong understanding of travel agency sales and all-encompassing logistics as they apply to clients. This person will be responsible for all aspects of group travel, including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations, finance, and analytics.Essential Duties and Responsibilities:Uncover new opportunities within the group travel spaceProvide ongoing support to the Emerging Sports & Group Travel team with day-to-day operations through client interaction, liaison between the hotel and the client, and other administrative supportOutline event requirements with client (dates of stay, room/meeting space needs, concessions, etc.)Understand the client’s needs, budget, and requirements for each opportunityStrategically source hotels for each opportunity and generate hotel bid reports using CVENTNegotiate proposals with hotels to achieve the best rate and most conducive concessions based on client preferencesContract request/redlines within an efficient time frameFinalize and execute contract agreement with client and hotelUtilize Salesforce to build a pipeline, manage opportunities, and track dataProvide support to clients for additional services needed (air, ground transportation, black-car service, long-term/short-term rental)Building and maintaining strong partner relationships with all properties, NSO’s and clientsManage last-minute requests, needs, or changes.Follow up with the client and the hotel on any feedback or challenges encountered during the stayReport weekly to the Vice President, Emerging Sports & Group Travel with updates, wins/losses, and client-related informationWork with the Travel Division finance team on any specific pick-up reports, commission, or hotel supportSuccess Criteria:Ability to meet and exceed individual and department revenue goals on behalf of travel clientsAbility to demonstrate commitment to PIVOT and PIVOT clientsAbility to communicate with leadership on sales outreach activity and revenue pipeline projectionsLead and update travel clients on the latest developments and relevant industry newsAbility to act in the best interest of company objectives and collaborate with fellow team members and senior leadershipAbility to use sound judgment and personal discretion in representing the company’s values and objectives inside and outside of the officeRequirementsKnowledge, Skills, and Abilities:An appropriate level of drive and toughness to effectively manage multiple demanding, critical projects in a fast-paced, technical environment, and a rapidly evolving industryA strong hotel brand awareness (i.e., Hilton, Hyatt, Marriott, IHG)Advanced negotiation skillsKnowledge of all aspects of travel (hotels, charter/commercial air, ground transportation, rentals, catering, etc.)Strong interpersonal skills to be able to effectively manage different relationships with clients and hotelsExcellent presentation, written, and oral communication skillsExperience using CVENT, Salesforce, MS Office, Google SuiteEducation and Experience:BA/BS in Business, Sports Management, Marketing, or other related disciplines3-5+ years of experience in sales, marketing, and business development, 3rd Party/Hotel, or team operations related positionExpert knowledge and understanding of group logistics/ Hotel logistics from both a competitive and business perspectiveExisting book of business and industry relationshipsAcute attention to detail, organization, and efficiencyBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401K, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short-Term & Long-Term DisabilityWork From HomeEmployment Practices:At PIVOT Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.Work Environment:This role operates in a typical business environment, working remotely from an employee’s home office. This role routinely uses a computer and its voice or video call capabilities. This role requires working long hours sitting and staring at a computer, and talking via voice and video calls.Physical Requirements:While performing the duties of this job, the employee is regularly required to use a laptop computer. Specific physical abilities required by this job include sitting, standing, talking, and hearing both in person and over the phone, and keyboarding

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