Account Manager at Espresso Services Inc / Intermix Beverage

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

62000.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Inside sales, Customer success, Customer service, Time management, Organizational skills, Oral communication, Written communication, Data analysis, Sales strategy, NetSuite CRM, Google Workspace, Relationship building, Upselling, Account planning

Industry

Food and Beverage Services

Description

At Intermix Beverage, we distribute a variety of specialized products to match the needs, budget, and business goals of our customers, and we're passionate about helping them succeed in the specialty coffee industry. We have spent the last 30 years supporting customers of all types and sizes, from coffee shops and restaurants to national chains. With an emphasis on quality, reliability, and customer service, we aim to elevate their beverage programs to the next level. The Account Manager position assists the Channel Sales Manager with daily customer needs, as well as managing house accounts. The key responsibilities for this role include, but are not limited to: Manage a portfolio of accounts, serving as the primary point of contact Respond to inbound requests and ensure timely, high-quality customer support Identify opportunities to grow revenue through product recommendations and upselling Monitor customer activity to spot trends, risks, and retention opportunities Maintain accurate account data, activity, and pipeline in NetSuite CRM Support account planning, reporting, and sales strategy execution Coordinate with internal teams (operations, service, purchasing, finance) to resolve issues Assist with marketing outreach including product announcements and campaigns Contribute to improving account management processes and workflows Minimum Qualifications (Knowledge, Skills, and Abilities) Bachelor's degree (B.A./B.S.) from four-year college or university; or equivalent combination of education and experience. 1-3 years of experience in inside sales, account management, customer success, or related field preferred. Strong time management and organizational skills. Excellent oral and written communication abilities. Customer service mindset with the ability to build and maintain strong relationships. Ability to analyze customer data and identify sales opportunities. Knowledge of Google Workspace (Docs, Sheets, Drive). Experience with NetSuite CRM preferred. Ability to work collaboratively across departments and as part of a team. Benefits from Working with Us Starting salary range of $52k-$62k BYOD mobile device allowance New company-issued MacBook Health & dental insurance Retirement account matching Generous vacation policy & paid holidays Company paid life insurance & long term disability Subsidized gym membership Ongoing career development & training Educational assistance program which reimburses tuition expenses Discounts on specialty coffee products

Responsibilities

The Account Manager serves as the primary point of contact for a portfolio of accounts, providing high-quality customer support and resolving issues. They are also responsible for identifying revenue growth opportunities, maintaining accurate CRM data, and executing sales strategies.