Account Manager at Expeditors

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Strengthening, Business Development, Customer Satisfaction, Communication, Problem Solving, Interpersonal Skills, Presentation Skills, Analytical Skills, CRM Management, MS Office Proficiency, Technical Updates, Business Strategy Understanding, Invoicing, Payment Process Management, Procedure Improvement

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Strengthening relationships with existing accounts. Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact. Understand customers’ business and strategy and our role with the customer. Ensure customer satisfaction and follow-up. Communicate service issues to Department Managers/Supervisors. Identify opportunities and grow business from existing house accounts. Assist with collections when needed. Manage client profiles and updates on the CRM. Build territory maps showing the number of accounts located in each city. Fluent in EI systems and demos in order to provide technical updates to accounts. Share weekly schedule with all Departments to help coordinate and participate in joint account visits. Turn major business opportunities and proposals over to Sales and operational issues to Ops. Management of Business Reviews. Continually seek improvement in procedures and services to create more efficient and cost-effective operations. Assume lead responsibility for the efficient delivery of all (branch) services. Ensure that a functioning and agreed upon invoicing - payment process is in place. Qualifications University or equivalent business qualifications Minimum 3 years Expeditors’ or industry experience Proven work experience in business development Proficient in MS Office and CRM software Ability to communicate up and down management hierarchy with equal effectiveness Strong presentation skills and analytical skills Proven problem solving and interpersonal skills Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus

Responsibilities

The Account Manager is responsible for strengthening relationships with existing accounts by developing connections at all organizational levels and ensuring customer satisfaction through proactive follow-up and communication of service issues. This role also involves identifying opportunities to grow business within existing house accounts and managing client profiles within the CRM system.