Account Manager - Experienced at Gallagher

Llantrisant, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Broking, Underwriting, Claims Handling, Customer Service, Upselling, Cross-Selling, Policy Management, Data Analysis, Risk Assessment, Attention To Detail, Empathy, Composure, Multitasking, System Proficiency, Communication

Industry

Insurance

Description

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Take Your Insurance Career to the Next Level – Join Gallagher! We’re expanding our team and looking for experienced insurance professionals to join our Llantrisant Office. If you have a background in insurance and are ready to take the next step in your career, this could be the perfect opportunity for you. In this role, you’ll work with a variety of small to medium-sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements. How you'll make an impact From the start, you’ll join our Training Academy, where we’ll provide you with all the tools and knowledge you need to succeed here at Gallagher. This includes refining your understanding of insurance fundamentals, handling policies, and mastering our systems and processes. We’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us. Here’s what your day-to-day will look like: Create Quotes and Renewals: Work with customers over the phone to provide the best insurance options, always keeping their needs at heart. Upsell and Cross-Sell: Identify opportunities to recommend additional products that suit the customer’s requirements. Customer Support: Make and answer calls to gather information, provide updates, and address any concerns or questions. Deliver Exceptional Service: Leave customers with a positive, lasting impression and a great experience with our products and services. Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment. About You We’re looking for experienced insurance professionals who are passionate about helping people and delivering exceptional service. If you have a background in insurance and a strong understanding of the industry, you’ll thrive in this position. Here’s what we’re looking for: Insurance Experience: Previous experience in an insurance-related role, such as broking, underwriting, or claims handling Have the ability to explain complex information in simple terms, over the phone or in writing Attention to detail; to accurately review and assess documentation Empathy and composure when dealing with customers, even in challenging situations Proven customer service skills with a track record of delivering positive outcomes Confidence using computer systems and multitasking GCSEs (or equivalent) including English and Maths Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The role involves working with small to medium-sized businesses to find and tailor insurance policies that meet their unique needs, which includes creating quotes, handling renewals, and providing customer support via phone. Responsibilities also include identifying opportunities to upsell and cross-sell additional relevant insurance products.