JOB TITLE: ACCOUNT MANAGER – FACILITIES MANAGEMENT

Location: London, W12 (West London)
We are currently seeking an experienced and dynamic Account Manager to join a leading global provider of integrated facilities management services. This is an exciting opportunity to manage a high-profile account with one of the UK’s most prestigious healthcare organizations, ensuring the delivery of exceptional facilities management services and maintaining strong client relationships in a fast-paced, complex environment.

REQUIREMENTS:

• Proven experience in managing facilities management accounts, ideally within a healthcare or large-scale corporate environment.
• Strong leadership and people management skills, with the ability to motivate and guide teams to achieve excellent service delivery.
• Strong client-facing skills with the ability to build and maintain effective relationships at all levels.
• Excellent financial management skills, including budget preparation, cost control, and reporting.
• A deep understanding of facilities management services, including mechanical, electrical, and building services systems.
• Knowledge of health and safety regulations and best practices within the facilities management industry.
• Strong communication and problem-solving skills, with the ability to manage multiple priorities and complex challenges.
• Relevant qualifications in facilities management, engineering, or a related field (e.g., HNC, HND, or equivalent).

• Act as the primary point of contact for the client, ensuring that all services are delivered to the highest standards and in line with contractual requirements.
• Oversee the day-to-day operations of the facilities management contract, managing the team to ensure efficient delivery of services across mechanical, electrical, and other building services.
• Develop and maintain strong client relationships, proactively identifying and addressing any concerns or service gaps.
• Ensure compliance with all health and safety regulations, contractual obligations, and service level agreements (SLAs).
• Prepare and manage the account budget, including forecasting, cost control, and identifying opportunities for cost savings and efficiency improvements.
• Drive continuous improvement within the account, implementing innovative solutions and ensuring high levels of customer satisfaction.
• Monitor and report on key performance indicators (KPIs) and contract performance to both the client and senior management.
• Lead regular meetings with the client to review contract performance, discuss service delivery, and manage any issues or opportunities for improvement.
• Oversee and support the implementation of any new projects, initiatives, or service enhancements within the account.