EDUCATION & EXPERIENCE

• Bachelor’s degree from four-year college or university.
• 8 years+ relevant work experience.

TECHNOLOGY SKILLS

• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

COMMUNICATION SKILLS

• Ability to comprehend, analyze, and interpret complex business documents and respond effectively to sensitive issues.
• Requires ability to write reports, manuals, speeches and articles using distinctive style.
• Capability to create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Effective motivation and negotiation skills.

FINANCIAL KNOWLEDGE

• Ability to calculate intermediate figures such as percentages.
• Strong commercial insight is essential, and experience of managing a P&L is preferable.

OTHER SKILLS AND ABILITIES

• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
• Responsible for setting department deadlines; errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

ABOUT THE ROLE:

As an Account Manager you would be accountable for providing leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded.
This leadership role is the single point of contact for all operational needs for a single customer account within GWS Local, with a maintenance revenue up to $5m. The AM is responsible for delivering the full suite of FM services (hard and soft) to key clients, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.

Supervisory Responsibilities:

• Provides formal supervision to individual employees within single functional or operational area.
• Approves subordinate’s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommends same for direct reports to next level management for review and approval.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company’s value