Account Manager – Federal Healthcare Services (Charlotte) at PartsSource

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Account Management, Customer Success, Business Development, Communication, Organization, Follow-Through, Stakeholder Management, Problem Solving, Federal Procurement, Healthcare Operations, Service-Based Selling, Contract Management, Collaboration, Learning Agility, Customer Centric Thinking

Industry

Medical Equipment Manufacturing

Description

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. Job Title: Account Manager – Federal Healthcare Services Location: Charlotte, NC About the Job Opportunity The Account Manager – Federal Healthcare Services supports the development and growth of strategic relationships across U.S. federal healthcare organizations, with primary focus on the Department of Veterans Affairs (VA), Defense Health Agency (DHA), and Indian Health Service (IHS). This early-to-mid career role is ideal for a sales professional eager to build expertise in federal healthcare, service-based selling, and long-cycle account management. You will partner closely with senior account leaders to support account strategy, manage renewals and opportunities, and deliver medical equipment maintenance solutions that help federal customers meet mission-critical requirements. What You’ll Do Strategic Account Support & Planning Support account planning for assigned federal healthcare customers. Learn and map customer organizations, decision-makers, and buying structures. Assist with identifying growth opportunities across facilities and service lines. Gradually assume greater ownership of accounts as experience grows. Sales Execution, Renewals & Opportunity Support Support the full sales lifecycle including qualification, proposals, pricing, and renewals. Assist with renewal and retention of service agreements and maintenance assets. Coordinate with internal teams to align solutions to customer needs and budgets. Maintain accurate opportunity, renewal, and pipeline data in CRM systems. Customer & Stakeholder Engagement Build working relationships with HTM, facilities, supply chain, and contracting stakeholders. Participate in customer meetings and reviews alongside senior account leaders. Develop confidence presenting solutions and responding to customer needs. Serve as a responsive, professional point of contact for day-to-day inquiries. Federal Healthcare Procurement & Collaboration Learn federal procurement processes, contract vehicles, and compliance requirements. Support RFIs, RFQs, and RFPs in partnership with contracts and legal teams. Collaborate cross-functionally to ensure smooth onboarding and service delivery. Share customer feedback to improve solutions and service execution. What You’ll Bring Your Background 3+ years of experience in sales, account management, customer success, or business development. Interest in government, healthcare, or service-based selling environments. Strong communication, organization, and follow-through skills. Comfort managing multiple stakeholders, tasks, and priorities. Coachable mindset with desire to grow into a larger account ownership role. Preferred (Not Required) Experience supporting federal, public-sector, or regulated customers. Exposure to healthcare operations, medical equipment, or service models. Bachelor’s degree in Business, Healthcare Administration, Public Policy, or related field. Who We Want to Meet Act Like an Owner: Demonstrates Accountability & Execution by following through on renewals, proposals, and customer commitments. Serve with Purpose: Applies Customer Centric thinking to understand federal healthcare needs and mission impact. Adapt to Thrive: Shows Learning Agility by quickly absorbing federal procurement processes and service models. Collaborate to Win: Uses Influence & Communication to work effectively with internal teams and customer stakeholders. Challenge the Status Quo: Brings Curiosity & Problem Solving to identify new opportunities and improve account strategies. Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together. Interested? We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. Read more about us here: · PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 · PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 · PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 · PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 · WSJ: Bain Capital Private Equity Scoops Up PartsSource EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.

Responsibilities

The Account Manager will support the development and growth of strategic relationships across U.S. federal healthcare organizations, focusing on the Department of Veterans Affairs, Defense Health Agency, and Indian Health Service. Responsibilities include account planning, sales execution, and customer engagement.