Account Manager at Fiserv

Lincoln, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking, Financial Technology, Customer Service, Communication, Project Management, MS Office, Client Satisfaction, Problem Solving, Relationship Management, Operational Support, Technical Support, Implementation, Feedback, Performance Improvement, Issue Resolution, Escalation

Industry

IT Services and IT Consulting

Description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Account Manager What does a great Account Manager do at Fiserv? As an Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring the quality delivery and maintenance support of all products and services to assigned clients. You will manage and develop operational relationships, driving client satisfaction with service delivery. Your role as the primary contact for client operational issues will impact client satisfaction, revenue growth, and new client potential based on positive references. What you will do: Ensure timely and accurate implementation of client projects. Enhance client relationships and retention. Meet or exceed targeted goals of client satisfaction. Proactively prevent and resolve enterprise problems. Collaborate with the Relationship Manager in Account Planning Develop and manage operational and technical relationships with clients. Function as the primary point of contact for issue resolution and escalation. Drive client satisfaction through feedback and performance improvements. What you will need to have: Five or more years of experience in banking/financial technology Five or more years of experience in the banking industry Three or more years of customer service experience Strong PC skills, especially with MS Office applications Excellent written and verbal communication skills Ability to travel up to 25% as required What would be great to have: Project Management experience Knowledge of Fiserv systems Bachelor’s degree This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Responsibilities

As an Account Manager at Fiserv, you will ensure the quality delivery and maintenance support of all products and services to assigned clients. You will manage operational relationships and drive client satisfaction with service delivery.