Account Manager
Location: Flannels Liverpool
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

SKILL SETS

Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationship-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Soft skills

• Posture and communication skills: Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

Benefits at CHANEL :

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependant and subject to change at any time

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Experience creator: the Account Manager creates conditions for a consistent and memorable experience

• Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
• Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
• Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensure team has tools/training to provide a CHANEL client experience
• Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all time

JOB PURPOSE

In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.

KEY RESPONSIBILITIES

Leading the team: the Account Manager guides their team towards achieving results and developing individual talents

• They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
• Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
• Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
• Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable

Business developer: the Account Manager embodies an entrepreneurial spirit

• Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
• Develop business initiatives in line with the brand vision and strategy
• Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
• Communicate retail and collateral stock needs to all necessary parties
• Has a solid understanding of the business environment
• Provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator: the Account Manager creates conditions for a consistent and memorable experience

• Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
• Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
• Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensure team has tools/training to provide a CHANEL client experience
• Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times

CHANEL Ambassador: the Account Manager embodies the values of the brand

• CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
• Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
• Implement and ensure respect of the uniform and grooming guidelines at all times