FIRSTLY, A LITTLE BIT ABOUT US.

We make brands unskippable.
Through our work with clients including… [deep breath] Adobe, Prime Video, Spotify, YouTube, Microsoft, Kellogg’s, HSBC, John Lewis, Have I Got News For You, Motorway, Channel 4 and Amazon Alexa, we add value, not noise.
We put creativity at the heart of everything we do. From social strategy, social creative, social production, social amplification and social effectiveness, we deliver expertise and cultural relevance. On social.
Still reading? Great. It’s only been three short paragraphs. And we’d love to hear about you…

SOME SPECIFIC SKILLS YOU’LL NEED.

• Proven track record either at an agency or client-side working in social, digital, marketing or advertising
• Experience working in a fast-paced environment, managing multiple projects, workstreams and teams at once
• An ability to diplomatically negotiate tricky deadlines and client requests, to deliver work on time and to the highest possible standard
• Business sense, commercial acumen and the ability to work to budgets and tight deadlines
• A good understanding of social media metrics, in order to translate into client friendly reports with key insights and takeouts
• Understanding of design and video production, including small to medium-sized shoots
• To have a genuine passion and natural enthusiasm for social and creative
• To be dedicated, hard-working and tenacious
• To be highly organised and remain calm under pressure
• To be a self-starter who takes initiative and is not afraid to roll your sleeves up and get your hands dirty if something needs doing
• A good creative eye and attention to detail and a hunger to contribute to the creative process
• Proficiency in the Microsoft Office and Google suites, particularly PowerPoint, Excel, Outlook, as well as Google sheets, slides and docs.
• Experience in conducting social media analysis and pulling together results/reports
• Strong and confident communication skills, both written and verbal

THE ROLE.

As an Account Manager, you’ll play an integral role in delivering fantastic work for our clients. You’ll have an excellent understanding of the social media landscape and how it fits into integrated marketing campaigns. You’ll be comfortable liaising closely with clients and stakeholders at a senior level, and work collaboratively with our creative, design and production teams to effectively manage projects through from briefing to asset delivery.

YOUR RESPONSIBILITIES.

Project management: You’ll be comfortable with the often fast-paced, plate-spinning nature of agency life, overseeing the daily always-on output of the account by developing budgets, timelines and SOWs. You’ll also be confident at distilling client briefs or business problems by translating them into marketing, communication or social objectives. You’ll be adept at working closely with the creative & production teams to ensure work remains on track, on brief and is delivered on time. You’ll also have a sound understanding of paid media, offering support and recommendations to the creative, client and paid teams where necessary. You’ll be an incredibly organised and process driven individual, with enough initiative to take a project by the horns and own it from start to finish.
Client management: Working with clients at a senior level, you’ll be responsible for keeping clients informed of new social initiatives and opportunities for the continued development of the clients business. Well versed in the art of managing expectations and constructively pushing back where needed. You’ll also have fantastic communication skills, be a great presenter and all-round email and communication wizard.
Quality control: You’ll be the brand guardian of your account, preventing any work that isn’t up to scratch or on-brand from leaving the building (or home office!).
Commercial: You’ll have a strong understanding of managing campaign and production budgets and be able to identify opportunities for upselling in the event of underspend.
Reporting: You’ll have experience pulling monthly or quarterly reports for your clients, analysing performance data across Facebook, Twitter and Instagram and be comfortable presenting that data back to clients alongside learnings and content optimisation recommendations.
Team support: You’ll have some experience managing junior team members with the ability to oversee workload, provide direction and delegate tasks. As well as manage upwards to senior management where necessary.