Account Manager (Fulfillment Owner) at AristoSourcing Inc

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

3000.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Project Coordination, Performance Metrics, Proactive Communication, Problem Solving, Deadline Enforcement, Content Production, Quality Review, Team Collaboration, Client Retention, Appointment Management, Pipeline Health, Organizational Skills, Ownership, Results Orientation, Feedback Implementation

Industry

Outsourcing and Offshoring Consulting

Description

This is not a traditional Account Manager role. At our client, Account Managers own fulfillment end-to-end and are accountable for client success, performance, and growth. They do not personally run ads or build GHL funnels but everything that happens in fulfillment runs through them. ROLE SUMMARY An Account Manager is the owner of the client outcome. From the moment a client pays until they are consistently growing revenue, the Account Manager is responsible for: Making sure every step of fulfillment happens correctly Coordinating specialists (media buyers, copywriters, editors, GHL experts) Proactively communicating progress and performance Catching issues early and fixing them Ensuring clients see results, clarity, and momentum If fulfillment breaks, stalls, or underperforms this role owns fixing it. WHAT THEY ARE / ARE NOT THEY ARE: The single point of ownership for the client Responsible for success, performance, and retention A coordinator of specialists, not a doer of specialist tasks Measured on results, not friendliness THEY ARE NOT: The media buyer The GHL expert The copywriter The editor Those roles report into fulfillment, but the Account Manager owns the outcome. CORE RESPONSIBILITIES (END-TO-END FULFILLMENT) Account Managers are responsible for every step of fulfillment, including: Owning the client relationship after close Running onboarding and ensuring systems are live Coordinating content production, ads, and funnels Enforcing timelines and deliverables Reviewing work for quality and brand alignment Green-lighting launches Monitoring performance and pipeline health Communicating results and next steps weekly They ensure nothing falls through the cracks. PERFORMANCE OWNERSHIP (NON-NEGOTIABLE) Account Managers are accountable for: Client growth and retention Appointment volume and pipeline health Cost per appointment efficiency Content velocity and quality Clear weekly communication They are expected to understand performance metrics, even if they are not the technical executor. THE 10 CORE HABITS WE EXPECT (BUILT INTO THE ROLE) Great HIVE Account Managers consistently demonstrate these behaviors: 1.Frequent, proactive communication Clients never chase for updates, weekly updates are standard. 2. Strong relationship ownership They build trust while still holding boundaries. 3.Brand alignment vigilance They ensure all content and ads “feel like the client.” 4.Obsessed with results Performance is always visible and explained. 5.Proactive problem-solving Issues are raised early with solutions, not excuses. 6.Clear expectations & transparency No over-promising. No surprises. 7.Extreme ownership No blame-passing. Ever. 8.Acts as an extension of the client’s team Thinks in “we,” not “you.” 9.Consistency over time Same level of care in month six as month one. 10. Listens to and implements feedback Clients feel heard and see action taken. REQUIRED BACKGROUND Candidates must have experience in at least one of the following: Marketing or lead generation agency High-ticket service fulfillment Managing multiple client accounts simultaneously Performance-driven or operations-driven environments They must be comfortable managing 10-15 active clients. REQUIRED TRAITS We are looking for people who are: Highly organized Comfortable enforcing deadlines Calm under pressure Process-driven Metrics-aware Ownership-oriented Success in this role is measured by: Client retention Performance consistency Fulfillment execution quality Clear, proactive communication Minimal escalation needed This role is best suited for someone who: Wants real responsibility Is comfortable being accountable Enjoys running systems and people Takes pride in client wins This is not a passive role. This is an ownership role. Fully Remote Time Zone: US working hours Salary $2000.00- $3000.00

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Responsibilities

Account Managers are responsible for every step of fulfillment, ensuring that all processes are executed correctly and that clients achieve their desired outcomes. They coordinate specialists, monitor performance, and maintain clear communication with clients.