Account Manager - Global Mobility
Department: Account Management
Reporting to: Account Director
Core Hours: Monday-Friday 8.45am 5.30pm
Location: Based at either our Exeter HQ or London
Do you have a background in account management and/or sales? What about previous experience in or an interest in exploring the serviced accommodation industry as a future career path? Maybe youre eager to work in an environment where your free time is as valued as your work hours, and a culture with a benefits list to shout about?
Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, were on an exciting journey. Are you ready to join us?
About Us
Our success lies in our people-centric approach, its what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isnt just our clientele who get this top-quality treatment, its our own people too.
Recognising and nurturing talent is a fundamental part of Situ culture, and we always reward hard work. 2023 alone saw 19 internal promotions within our company, and our dedication and investment in our teams is what makes us a renowned globally great employer. Its also how we’ve earned the Best Place to Work award two years running!
Were people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space.
In a nutshell…
Were on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal.
But enough about us, its you were eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!
Job purpose
We are seeking a motivated and detail-oriented Account Manager to join our Account Management team, specifically focussed on supporting our Global Mobility client portfolio. This position will play a crucial role in managing client accounts of varying sizes, fostering relationships, ensuring client satisfaction and increasing our share of wallet and revenue within this client base. The ideal candidate should possess strong communication skills, be proactive, and have a keen interest in developing a career in account management within our industry.
This role will work closely with, and report into, the Account Director for Global Mobility and help support them in the efforts grow the vertical, manage the best interest of all clients and the wider business.
This role will require attending relevant industry events, and does require travel to these, and also to visit clients in their home locations so some international travel is needed. This role can be based in either our HQ in Exeter, or our London office, and will require travel to both on average every 4-6 weeks.
Key responsibilities and duties

• Previous experience in a customer service, sales support, or account management role is advantageous
• Previous experience in or of the Global Mobility sector whether inhouse, RMC, supplier or partner is helpful but not required
• Previous experience in corporate housing, serviced accommodation or hospitality industry is advantageous
• Strong communication skills, both verbal and written, with the ability to articulate ideas effectively
• Excellent organisational and time-management abilities, capable of multitasking and meeting deadlines
• Proficiency in using CRM software including Salesforce, Microsoft Office suite, and other relevant tools
• Proactive attitude with a willingness to learn and contribute to team goals
• Ability to work collaboratively in a team environment while also being able to work independently
• Above all else, positivity and energy for the role and our growth is require