Account Manager, Global at Wasco Switches & Sensors

Santa Maria, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

85600.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Relationship Management, Sales, Revenue Growth, Cross-functional Coordination, Forecasting, CRM Management, Proposal Management, Strategic Planning, Communication, Problem Solving, Negotiation, Technical Specification Management, Market Insights, Time Management, Account Expansion

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description JOB SUMMARY: Drive sustainable, profitable growth by managing and expanding assigned global customer accounts. Serve as the primary commercial contact for day-to-day account activity, ensuring strong customer relationships, accurate communication, and alignment between customer expectations and Wasco’s operational capabilities. This role is primarily inside-based, with periodic travel to customer sites to strengthen relationships, support key initiatives, and align on strategic objectives. ESSENTIAL FUNCITIONS: Account Ownership & Customer Maintenance Serve as the primary point of contact for assigned accounts. Maintain strong, ongoing customer relationships through consistent communication, responsiveness, and proactive follow-up. Conduct regular account reviews and ensure long-term partnership stability and satisfaction. Voice of the Customer Act as the internal advocate for the customer by clearly communicating customer needs, expectations, feedback, and market insights to engineering, operations, quality, and leadership teams. Ensure customer priorities are understood and appropriately addressed across functions. Customer Specifications & Commercial Alignment Maintain ownership and awareness of customer specifications, requirements, and program expectations. Ensure internal teams understand specification changes, compliance requirements, and customer standards. Coordinate cross-functional communication to support accurate execution. Grow Wasco (Account Expansion & Revenue Growth) Identify opportunities to increase share of business within existing accounts through new products, expanded programs, or strategic initiatives. Support revenue growth while maintaining margin discipline and alignment with company objectives. Commercial Execution & Proposal Management Manage RFQs, prepare quotations, support pricing strategy, and coordinate contract discussions. Ensure proposals are accurate, timely, and aligned with profitability expectations. Cross-Functional Coordination Collaborate closely with engineering, operations, supply chain, finance and quality teams to ensure successful program execution. Facilitate internal communication to proactively manage risks related to delivery, cost, and quality. Forecasting & CRM Management Maintain accurate forecasts, opportunity pipelines, and account data within CRM systems. Provide leadership with visibility into revenue projections, program status, and potential risks. Issue Resolution & Customer Advocacy Proactively manage customer concerns and service issues. Coordinate internal resources to resolve challenges efficiently while maintaining customer confidence and trust. Periodic Customer Travel Travel as needed to conduct account reviews, strengthen relationships, support product launches, and align on strategic initiatives. Values & Professional Accountability Perform assigned duties while demonstrating Wasco’s core values. Act with integrity, accountability, and a customer-first mindset. Requirements Education: High School Diploma or equivalent required. Bachelor's in Business, Marketing, or related field preferred. Experience: 3 years in a full-time sales position required. Supervisory experience preferred. Skills & Abilities Summary: Customer Relationship & Account Management Builds and maintains strong customer relationships through responsive communication, professionalism, and consistent follow-through. Identifies opportunities to expand existing accounts while ensuring long-term partnership stability. Voice of the Customer & Cross-Functional Alignment Effectively communicates customer needs, specifications, and feedback internally. Collaborates with engineering, operations, finance, and leadership to ensure alignment, risk mitigation, and successful execution. Commercial & Strategic Acumen Understands pricing, margin considerations, forecasting, and contract fundamentals. Balances customer satisfaction with profitability and company objectives. Communication & Influence Communicates clearly and professionally in written and verbal formats. Capable of representing the company in customer discussions and supporting executive-level interactions when required. Organization, Accountability & Execution Demonstrates strong time management, prioritization, and CRM discipline. Takes ownership of responsibilities, resolves issues proactively, and delivers consistent results in a dynamic manufacturing environment. Integrity & Values Alignment Acts with professionalism, ethical judgment, and accountability while demonstrating alignment with company mission and core values. Physical Requirements & Work Environment: This position may require the ability to lift 50 lbs. at chest level several times a day, good hand and eye coordination with demonstrated manual dexterity and fine motor skills for precision calibration and assembly of small parts, 20/20 or better corrected vision, and the ability to see the full spectrum of colors and track fine details visually to discover defects in parts or processes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Responsibilities

The Account Manager will drive sustainable growth by managing global customer accounts and serving as the primary commercial contact. They will coordinate cross-functional teams to ensure customer specifications are met while identifying opportunities for account expansion and revenue growth.