Account Manager at Grainger Businesses

Leamington, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

81008.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Interpersonal Skills, Product Knowledge, Time Management, Problem Solving, Teamwork, Microsoft Excel, Microsoft Office, Sales Strategy, Communication, Negotiation, Relationship Building, Cost Savings, Safety Protocols, Contract Management

Industry

Retail Office Equipment

Description

Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Compensation The base salary for this role ranges between $58,915 - $81,008, with eligibility for an incentive target of $20,400.00 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Position Summary: We have an opening for an Account Manager to cover existing managed accounts in Leamington, ON and providing territory coverage to build business within this area. This position would be based in our Leamington branch. Reporting to the District Sales Manager – West, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business. KEY DUTIES AND RESPONSIBILITIES: (You Will): Determines sales potential for new and existing customers through inquiry, observation and periodic research Promotes WFS Ltd. products and services to customers through value-based conversations Maintains a high level of relevant product knowledge Assists customers with problems by comparing and introducing products Determines customer requirements and expectations in order to recommend specific products Identifies and reports actual and potential cost savings to customers on a proactive basis Communicates regularly with branch staff in order to resolve customer issues Maintains an excellent working relationship with customers and our internal team Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes Maintains customer contracts and follows up on customer quotes Makes sales calls with vendor representatives and other resources Develops a proactive sales plan and strategy to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews Calls on existing and new customers based on the sales plan Aims to increase share of wallet within existing accounts with attention to margin Responsible for profit margin and expenses relating to buy and sell agreements Follows all safety protocol in compliance with WFS Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act Presents a professional image at all times to customers and vendors All other duties as assigned REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have): Diversified knowledge of industrial products developed through relevant post-secondary education and/or a minimum of 3-5 years of progressive, applicable work experience in an industrial environment Previous customer service/inside sales experience is an asset and previous outside sales experience is desired Ability to work independently and manage time and territory effectively Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications Knowledge of the selling process Demonstrated team-playing attitude Possession of a valid driver’s license and a reliable vehicle as travel is required Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Responsibilities

The Account Manager will provide exceptional customer service to new and existing accounts while expanding share of wallet and acquiring new accounts. This includes determining sales potential, promoting products, and maintaining customer relationships.