Location: Milton Keynes – Office based
Salary: £35,000 – £38,000 (Depending on experience) with OTE up to £50,000
Job Type: Full-time

REQUIREMENTS

• Proven experience in Account Management, Customer Success, or Sales Support roles.
• Strong working knowledge of CRM systems (e.g., HubSpot, Salesforce, Zoho).
• Energetic, proactive, and initiative-driven with a passion for client success.
• Highly organised with excellent time management and multitasking skills.
• Exceptional attention to detail and communication abilities.
• Demonstrated experience in lead generation and sales pipeline support.
• A growth mindset and desire to develop professionally within the company.

ABOUT THE ROLE

We’re looking for a dynamic and driven Account Manager & Growth Executive to join our team. This hybrid role blends the relationship-building strengths of account management with the strategic focus of customer success and the commercial edge of internal sales support. You’ll be the go-to person for nurturing client relationships, identifying growth opportunities, and supporting the sales team with lead generation and CRM management.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, is eager to grow professionally, and enjoys working across departments to deliver exceptional client experiences.

KEY RESPONSIBILITIES

• Client Relationship Management: Serve as the primary point of contact for a portfolio of clients, ensuring satisfaction, retention, and growth.
• Account Management: Proactively engage with clients to understand their goals, drive adoption, and ensure they’re getting maximum value from our solutions.
• Sales Support: Collaborate with the sales team to identify upsell/cross-sell opportunities, prepare proposals, and support lead generation efforts.
• CRM Management: Maintain accurate and up-to-date records in the CRM system, track client interactions, and generate reports.
• Lead Generation: Research and qualify new leads, support outbound campaigns, and contribute to pipeline development.
• Internal Collaboration: Work closely with marketing, product, and operations teams to ensure client feedback is heard and acted upon.
• Initiative & Growth: Take ownership of projects, suggest improvements, and actively seek opportunities to grow within the role.